What are the responsibilities and job description for the Director IT Operations & Infrastructure position at BURNCO LLC?
Build a rock-solid future with BURNCO!!!
BURNCO is a fourth-generation family-owned aggregate construction materials company with over 70 locations in Canada & the USA and growing. We've been supporting family values and building for the next generation for over a hundred years, and we need you to help make the next hundred years even better.
BURNCO has a tremendous opportunity for a Director IT Operations & Infrastructure to based out of our regional office in Irving, Texas. Reporting to our Chief Information Officer and working closely with IT management team, you will drive the transformation of infrastructure, network, and technology assets from onsite data centers to leading-edge solutions, whether cloud-based or otherwise, across BURNCO’s North American footprint.
WHAT YOU WILL BE DOING
Leading the Infrastructure and Operations Department, including a diverse team of Information Technology (IT) Service Management, Infrastructure Operations, Network Management, Enterprise Architects and Cloud Transformation.
This role will also oversee key strategic projects and programs related to Cloud Transformation and other I& O related indicatives.
Responsible for the overall infrastructure and architecture of IT operations including standards and compliance, ensuring alignment between the Business Unit and corporate infrastructure and architecture, overall IT management and life cycle, and the ITSM escalation and service desk processes.
Direct the planning, financing, implementation, and maintenance of BURNCO’s infrastructure.
Partner with IT and all other business units the development, implementation, and management of IT's controls, policies, procedures, practices, and processes to protect BURNCO’s IT assets and partner with BURNCO’s Cybersecurity group to uphold the integrity, security, and privacy of information entrusted to or maintained by BURNCO to ensure compliance and consistency.
Oversee the IT End User Services, Service Desk operations and Hardware Support Services to maintain customer satisfaction and to ensure quality standards, adherence to processes, policies, and service level agreements for customer responsiveness, incident resolution, and follow up.
Provide technical expertise (i.e. tactical, and operational) on evaluation, selection, implementation, and maintenance of information systems.
Partner with the IT management team on strategic technology initiatives and projects to forecast costs, equipment, and resources. Understand the trade-off and risks associated with technical debt.
Establish and monitor the infrastructure metrics to track productivity, quality, service levels, and resource utilization, to collect the voice-of-the customer data, and to enable projects to be on schedule and within budget.
Research, monitor, and analyze industry IT and infrastructure trends, technologies, and best practices to assess the organization's performance to the industry norm and to align projects with the organization's business needs, initiatives, and strategic direction.
Drive the establishment of performance goals and provide on going feedback, coaching and development to enhance the team’s performance and capability, to facilitate open communication, and to encourage continuous performance improvement.
Collaborate with all business stakeholders including Operations Sites, North American regional offices, and corporate.
Additional responsibilities include Disaster Recovery and Production Business Systems Support
WHAT WE WOULD LIKE FROM YOU
12-15 years of relevant professional experience, with 10 years in a leadership role with direct technical responsibility for infrastructure management.
Experience deploying best in class infrastructure methodologies including high availability and agile innovation, creating infrastructure as “a center of expertise” and “as a service.”
Knowledge and understanding of negotiating complex contracts and managing outsourcing service agreements including design and tracking of Service Level Agreements (SLAs).
Experience in datacenter and office network designs and operations, using current best practices and tools with major cloud providers including AWS, and Azure.
Education & Experience
Bachelor’s degree in computer science, business, or a related discipline.
Master’s degree in information technology, or business-related discipline is an asset.
COMPETITIVE SALARIES.....Worth it!
PERFORMANCE INCENTIVES.....Rock it!
GREAT BENEFITS.....You bet!
CHANCE TO MAKE A DIFFERENCE.....Absolutely!
LEARNING OPPORTUNITIES.....Always!
Posting Open Until Filled
