Economic Support Specialist

Summary:

This position determines eligibility and provides ongoing case management for Burnett County/Great Rivers Income Maintenance Consortium in a timely and accurate manner for the following public assistance programs: Medical Assistance, BadgerCare Plus, Food Share/SNAP, Caretaker Supplement, and Wisconsin Shares Child Care subsidies. This job has the capacity to be performed on-site, hybrid, or entirely remote. You may need to report on site on a quarterly basis.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment.

Essential Functions of the Position:

The following duties are illustrative and the person holding this position may be required to perform other duties of a similar nature or otherwise related to the position. To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.

• Conducts intensive investigative interviews to obtain and evaluate financial and non-financial information in order to determine eligibility for assistance.
• Interprets and applies established policies, regulations, and processes, as standard practice in the accurate determination of eligibility and issuance of benefits within the specified time frames set by County, Consortium, state and federal regulations.
• Researches, interprets and applies federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants.
• Serves as an agent for the virtual and regional call center; provides case management duties; answers questions, provides case status updates, processes changes; troubleshoots problems, responds to emergency needs; re-determines eligibility and processes verifications.
• Records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using CARES and CARES Worker Web systems
• Manually determines eligibility for specific programs that are not automated or when system is unavailable.
• Creates manual notices of determination.
• Obtains and verifies third-party information needed to determine eligibility.
• Works in collaboration with various agencies and support services; verifies appropriate levels of benefits and/or services.
• Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child/elder abuse and reports to appropriate services.
• Responds to financial and non-financial cross matches and alerts.
• Maintains all files, records, and documentation as required by state and federal guidelines.
• Prepares fraud and program integrity referrals.
• Recalculates benefits.
• Assesses individual and family needs.
• Arranges for additional benefits or services within the department; makes referrals to other agencies and community support services.
• Attends ongoing trainings regarding changes in the federal and state regulations and technical advancements.
• Performs other related duties as assigned or directed.

Minimum Qualifications:

• High School diploma or its equivalent
• Two years of experience dealing with the general public
• Two years of college or technical school training is preferred
• Ability to pass required background checks
• A valid driver's license required

Knowledge, Skills, and Abilities:

• Ability to work efficiently and effectively in a call center work environment.
• Ability to interview customers and communicate both verbally and in writing.
• Knowledge of interviewing techniques to elicit and probe for personal, financial, medical, or other sensitive information, including case file/computer records management.
• Knowledge of public assistance program policies and procedures.
• Ability to utilize automated and integrated data reporting systems.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; federal, state, and local regulations.
• Skill in researching and understanding complex written materials.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulation.
• Ability to organize work and develop work procedures with minimum supervision.
• Ability to establish and maintain effective working relationships with staff and general public.
• Must be dependable and maintain confidentiality.

Job Type: Full-time

Pay: From $21.43 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Siren, WI 54872

Salary : $21