Collections Representative

Job Description

Overview of the role : As a Collections Representative, you will play a crucial role in managing and recovering outstanding debts. Your responsibilities include tracking overdue accounts, engaging with customers to resolve payment issues, and implementing effective recovery strategies. You will investigate and resolve discrepancies in financial records, negotiate payment plans, and ensure compliance with debt collection regulations. Additionally, you will maintain up-to-date account statuses, alert superiors about problematic accounts, and prepare reports on collection activities. This role requires excellent communication and negotiation skills, strong problem-solving abilities, and a keen attention to detail.

Responsibilities :

• Track and monitor accounts to identify outstanding debts.
• Reach out to customers via phone, email or in-person meetings to discuss outstanding payments.
• Develop and implement effective recovery solutions based on individual customer situations.
• Investigate and resolve discrepancies in financial entries, documents, and reports.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints, investigate and resolve discrepancies.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Adhere to all rules and regulations pertaining to debt collection.
• Prepare and present reports on collection activity and receivables.

Qualifications :

Role : Collections Representative

Meet The Recruiter

Renee Bayer

Direct-Hire Recruiter

I am an HR graduate from Texas A&M University! I am passionate about recruiting and helping candidates find their perfect roles. I am currently a Direct Hire Recruiter with Burnett Specialists focusing on accounting, finance, and supply chain. Let me help you find your next career!

Burnett, a Texas-based staffing and recruiting company, has been consistently ranked number 1 by the Houston Business Journal. Our extensive network of connections with hiring managers and candidates across all industries makes us an invaluable asset to your growth and success.

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