What are the responsibilities and job description for the Customer Service Representative - Remote! position at Burnett Specialists Staffing & Recruiting?

Job Description

Looking for experienced Customer Service Representatives for a great REMOTE opportunity!

This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner. In most cases you will need to conduct an outbound call to resolve a customer's case. This role requires you to process cases in an efficient manner and you are measured on your ability to process no less than 14 tasks per hour as a core agent and this ability is essential to your success.

Long Term Contract
Have to reside in Texas!
Training is Monday-Friday, 8AM-5PM
Pay rate : $13.50 / hour with monthly performance-based bonuses.
Production schedule is provided after training.
Must pass background check and drug screen
Must have a minimum of High School Diploma or GED (and provide proof)
Customer Service Associate / Customer Care Representative, call center experience, minimum of 1 year

Skillset required :

Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Candidate should be able to answer general questions about Office products.

Productivity Management :

Strong soft skills are needed (great tone, empathy) as this role is required to make outbound calls.

Should be able to meet daily task handling through various form & medium of communication, written and / or verbal or phone.

Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.

Ensure accuracy in the tasks completed.

Demonstrate analytical capabilities while performing tasks.

Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

Specialized / Practical Knowledge :

Good proficiency on English language.

Computer literate, should be able to work with different programs and screens with the customer on the line.

Excellent grasping powers able to understand the various processes.

Team player with excellent verbal and written communication skill.

Willing to work in 24 / 7 environment and sign a service agreement as per company norms.

Ability to work in flexible work schedule, including holidays & weekends.

Knowledge, Skills & Abilities

Should be committed and focused to succeed under challenging work environment

Should be able to adapt with the changes in the processes and updates in a dynamic process.

Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.

Should seek feedback on one's performance and uses that feedback to grow

Agents will work cases, investigate, research, and make outbound calls to doctor's offices or clients as necessary.

High Level = Resolve cases to ensure our customers get the right medications in a timely manner.

HOUTC22

Meet The Recruiter

Roxy McCrary

Operations Manager & Staffing Specialist

Roxy joined the Burnett Specialists team in 2021 as part of the Talent Center division. Her ability to match job seekers and candidates with different types of roles and job functions is what makes her such a vital part of our recruiting and staffing team.

Burnett, a Texas-based staffing and recruiting company, has been consistently ranked number 1 by the Houston Business Journal. Our extensive network of connections with hiring managers and candidates across all industries makes us an invaluable asset to your growth and success.

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713-358-1502

RoxyM@burnettspecialists.com

Connect on LinkedIn

Salary : $14

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Customer Service Representative - Remote!

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