Customer Success Team Member

Customer Success Team Member

Great opportunity with a company that strives to provide outstanding service to their customers while fostering a fun and dynamic work environment. Looking for a dedicated Customer Success Support Specialist to join our team and help drive our continued growth in Texas and Oklahoma.

Key Responsibilities:

• Serve as a primary liaison between customers, manufacturers, and staff, ensuring clear communication through phone, email, or in-person interactions. You'll interpret and address requests effectively, both verbally and in writing.
• Prepare and organize relevant materials for the outside sales team, including documents for training sessions, product presentations, and marketing events.
• Research and compile information necessary for sales activities and present it in a concise, easy-to-understand format.
• Maintain and update critical data in database applications and spreadsheets, ensuring Salesforce accounts are kept current.
• Assist in providing dealers with equipment and supply quotes as requested.
• Support the processing and tracking of purchase orders and invoices.
• Address and resolve product or service issues by identifying the customer?s needs, finding the root cause, and offering the best possible solution. Follow up to ensure the resolution is satisfactory.
• Participate in company meetings, conferences, and team activities, contributing to the company's overall success.
• Cross-train within the Customer Success Department to ensure versatility and the ability to perform all Customer Success functions.
• Occasional evening or weekend work may be required to support company needs.
• Embrace a culture of teamwork, where "It's not my job" doesn?t exist, and contribute wherever necessary.
• Help drive growth in Texas and Oklahoma by actively participating in daily operations and offering valuable input on long-term goals.

Requirements:

• At least 2 years of experience in office or administrative support roles.
• A proactive, solutions-oriented mindset with the ability to think both visually and verbally.
• Demonstrated ability to manage multiple tasks and collaborate effectively with team members.
• Strong written and oral communication skills.
• Excellent organizational skills, with the ability to multitask, set goals, and manage timelines efficiently.
• Willingness to pitch in wherever needed ? including some physically demanding tasks like office and warehouse maintenance.
• Ability to engage professionally with customers and industry peers.
• Alignment with the company's brand, culture, and core values.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Salesforce and Auto Quotes is a plus.

HOUWD51

Interested candidates please send resume in Word format Please reference job code 133835 when responding to this ad.