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Retention/Customer Experience Specialist

Burnetts Staffing
Fort Worth, TX Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/12/2025

Job Description

Job Description

We are now hiring a retention / customer experience specialist in Fort Worth, Texas! As a Retention / Customer Experience Specialist, you'll play a key role in ensuring an outstanding experience for both new and existing customers. You'll build and maintain relationships, track customer interactions, identify needs, and provide solutions while working closely with teams like sales, installation, and service to ensure a smooth customer journey. Additionally, you'll analyze feedback, identify process improvements, and help create a seamless, customer-focused experience across all touchpoints.

Requirements :

  • Strong communication and interpersonal skills
  • Problem-solving and analytical mindset
  • Ability to collaborate with different teams
  • A customer-first attitude with strategic thinking
  • Tech-savvy and data-driven approach

Hours : Monday – Friday, 8 : 00am – 5 : 00pm

Benefits :
  • 401(k)
  • Health and Dental Insurance
  • Health Savings Account
  • Life Insurance
  • Vision Insurance
  • Paid Time Off
  • Professional development assistance
  • Retirement plan
  • Tuition Reimbursement

    • Pay Rate : $18 -$25 / hr

    For immediate consideration, apply now!

    CP87828727

    Salary : $18 - $25

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