What are the responsibilities and job description for the Automotive Customer Service BDC Consultant position at Burns Honda?
Job Description
Job Description
Description :
Automotive Customer Service BDC Consultant
If you believe Customer Service is a true craft one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) we want to talk to you!
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.
Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES :
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Making outbound calls
- Log all Customer comments.
- Schedule follow-up contact if no appointment is made.
- Contact Customers using scripts to schedule appointments for Sales and Service.
- Confirm scheduled appointments.
- Post scheduled appointments on appointment board in BDC.
- Reschedule no-show Customer appointments.
- Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
- Schedule future contact as needed.
- Purify and update Customer changes in database.
- Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact Customers based on current marketing initiatives.
- Respond to Customer website requests.
- Contact Internet Customers via email and phone to schedule an appointment.
- Follow up on Internet Customer emails according to a pre-determined timeline.
- Notify necessary departments when an appointment is scheduled.
- Assist with other duties, as assigned.
- Ability to meet or exceed monthly goals.
Requirements : QUALIFICATIONS :
WHAT WE OFFER :
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
Submit to and successfully complete MVR, background check, and pre-employment drug test
