What are the responsibilities and job description for the Dispatcher position at Burns Industrial Equipment?
Title: Field Service Dispatcher
Department: Service
Location: Macedonia (MON-FRI 7:30 A.M.-4 P.M.)
Terms: Full-Time/In-Office
Reports to: Service Manager
Job Objective:
Perform duties to dispatch and schedule field technicians’ activities and expedite services as needed.
Responsibilities:
- Answer customer calls/Emails for service and document needs of customer into computer system.
- Verify billing/credit card information
- Billing problem solving
- Order customer parts for technician as needed
- Communicate with customer for techs scheduled arrival or delays
- Communicate with customer on status of quoted repairs
- Maintain excellent communication with service technicians and customers
- Assign, follow up and coordinate planned maintenance service calls
- Open & assign work orders to the appropriate tech
- Review technicians’ reports-investigate delays or inadequate performance
- Investigate warranty repairs
- Collaborate with other departments for customer solutions
- Work with GPS/MSP/EE for billed labor hours
- Assist co-workers as needed
- All other assigned duties.
Skills Required:
- Multi-Tasker
- Strong communication skills
- Self-motivated, organized, and strong attention to detail
- Able to adapt to changes and problem solving
- Proficient in outlook, excel, word, teams and power point
- Works well in a fast paced office environment
- Ability to work in a team environment, and well under pressure
- High School Diploma or Equivalent
- Excellent working conditions
Post offer physical, drug test and background check must be successfully completed.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20