What are the responsibilities and job description for the Host/Hostess position at Burntwood Tavern?
Hiring Hosts/Hostesses:
We are the Monven Group. We are a NE Ohio based restaurant group that began in 2010. Over our 15-year journey we are now a 26 restaurant strong group with much more in development and a lot of opportunity for our managers and staff.
Our Brands are Burntwood Tavern, M Italian, M Bevy. Leo’s Italian Social, The Inn of Chagrin, Aaron & Moses, Glen Eagles Events, The Shed, Acme Valet, Taberna Burntwood.
Overview
We are seeking friendly and organized Hosts/Hostesses to join our team in providing exceptional guest experiences at our restaurant. As the first point of contact for guests, you will play a crucial role in setting the tone for their dining experience. Your ability to communicate effectively and deliver outstanding customer service will be essential in ensuring that every guest feels welcomed and valued.
Duties
- Greet guests warmly upon arrival and escort them to their tables.
- Manage the reservation system and maintain accurate waitlists.
- Communicate effectively with the kitchen and wait staff to ensure smooth service flow.
- Provide information about menu items, specials, and restaurant policies to guests.
- Assist with seating arrangements to optimize table turnover while maintaining guest comfort.
- Handle guest inquiries and resolve any issues or concerns promptly and professionally.
- Maintain cleanliness and organization of the host/host area, including menus and waiting areas.
- Collaborate with the restaurant team to enhance overall guest satisfaction through excellent hospitality.
Experience
- Previous experience in a restaurant or hospitality environment is preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Familiarity with Toast POS or similar point-of-sale systems is a plus.
- Ability to communicate clearly and effectively with both guests and team members.
- A passion for helping others and creating memorable dining experiences is essential.
Join our team as a Host/Hostess, where your contributions will help create an inviting atmosphere for our guests while showcasing your skills in hospitality and customer service!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $15
