What are the responsibilities and job description for the Field Supervisor position at Burrage Roofing Construction & Restoration?
As a Field Supervisor, you will be responsible for coordinating and managing field activities, ensuring high-quality service, and supporting your team in achieving their sales and operational goals. Your role is integral to maintaining a seamless workflow between Sales Representatives, customers, and internal departments.
The Field Supervisor position will be based out of the West Chicago area and will be responsible for providing leadership to his/her team.
The ideal Field Supervisor is prompt and reliable, has superior support skills and excellent communication. They will have a proven track record of client satisfaction and is motivated to provide superior service. The candidate must be able to work some evening hours and weekends if business needs dictate.
Job Duties include:
- Conduct field training sessions for Sales Representatives (SRs).
- Maintain consistent, professional communication and updates with customers.
- Maintain required adjustment approval percentage
- Coordinate scheduling of assigned SR adjuster meetings
- Perform required SOP’s for the FS role.
- Explain insurance paperwork and/or estimates to customers and staff for clarity.
- Review and manage location files in AccuLynx to enforce proper job flow and documentation standards.
- Oversee and coordinate the workflow between Sales, Production, and Finance to ensure smooth project execution.
- Address and resolve all customer complaints within your location promptly.
- Attend adjuster meetings and prepare roofs by marking damaged areas as needed.
- Participate in interviews for potential employees within your location.
- Complete and review any formal written disciplinary actions required for your location.
- Host and attend required company and departmental meetings to foster collaboration and alignment.
- Fill in for any role within your location when necessary to maintain operational continuity.
- Adhere to and enforce all company policies, standards, and operating procedures.
- Uphold and promote Burrage Roofing’s Purpose and Values in all customer and team interactions.
Compensation/Benefits
- $45000 - $65 000 plus commission of individual and team sales
- Bonus incentives
- Company vehicle as determined by management
- Gas Allowance
- PTO
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Sales: 2 years (Required)
- Roofing: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- West Chicago, IL 60185: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $65,000