Client Access Manager (Independence)

Job Description:

Job Title: Client Access Manager

Location: Independence, Missouri (Kansas City area)
Department: Client Access

Employment Type: Full Time

Shift: Monday – Monday – Friday (8:00am – 5:00pm CST)

Job Summary:

Are you looking for a dedicated, compassionate, and highly skilled healthcare professional who can make a real difference in your life or the lives of your loved ones? At our company, we believe that every customer deserves exceptional service, attention, and respect. That's why we're proud to introduce our Client Access Representatives - dedicated professionals whose sole focus is to make your experience with us seamless, effortless, and enjoyable. Our Client Access Representatives are passionate about building genuine connections with customers, taking the time to understand your unique needs, goals, and pain points. Whether you're a new or returning customer, our representatives will guide you to the right solution.

Our Client Access Representative team provides personalized attention, expert knowledge, proactive problem solving, seamless onboarding, and relationship building to facilitate smooth interactions between clients and organizations. They streamline processes, address concerns, and foster enduring partnerships.

Living in the Kansas City area provides a wonderful blend of Midwestern charm and urban sophistication. Known for its world-class barbecue, jazz heritage, and professional sports teams, Kansas City offers a plethora of activities to entertain and engage residents. With a vibrant arts scene, an extensive park system, excellent school districts, a plethora of family-friendly attractions, and an affordable cost of living, the Kansas City area allows you and your loved ones to enjoy a high quality, balanced, and enjoyable lifestyle.

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more
• Paid time off - 29 days per year including vacation & holiday pay
• Mileage reimbursement - company paid for work functions requiring travel
• Top-notch training - initial, ongoing, comprehensive, and supportive
• Career mobility - advancement opportunities/promoting from within
• Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

Access Management

• Design and implement access management policies: Develop and maintain policies, procedures, and standards for client access to systems, applications, and data.
• Provision and deprovision client access: Manage the lifecycle of client access, including provisioning, modifying, and revoking access as needed.
• Conduct access reviews and audits: Regularly review and audit client access to ensure compliance with policies and regulatory requirements.

Security and Risk Management

• Ensure security and compliance: Implement and maintain security controls to protect sensitive data and ensure compliance with regulatory requirements.
• Identify and mitigate access-related risks: Identify potential risks and vulnerabilities related to client access and implement measures to mitigate them.
• Develop and implement incident response plans: Establish procedures for responding to access-related security incidents.

Client Support and Communication

• Provide client support and training: Offer support and training to clients on access-related matters, including troubleshooting and resolving access issues.
• Communicate access-related information: Keep clients informed about access-related changes, updates, and requirements.
• Gather client feedback and improve access processes: Collect feedback from clients and use it to improve access management processes and procedures.

Technical Management

• Manage access management systems and tools: Oversee the implementation, configuration, and maintenance of access management systems and tools.
• Troubleshoot technical access issues: Resolve technical issues related to client access, including problems with authentication, authorization, and access controls.
• Collaborate with IT teams: Work with IT teams to ensure seamless integration of access management systems with other IT systems and infrastructure.

Education and/or Experience Qualifications:

• High School Diploma or GED
• Preferred 2 years in a management role

Additional Qualifications:

• A valid driver's license and a reliable vehicle.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.
• Compassion, empathy, and a genuine desire to help others.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.