Community Support Supervisor (Youth)

Job Description:

Job Title: Community Support Supervisor
Location: Springfield, MO
Department: Youth Community Services
Employment Type: Full-time

Job Summary:

The Community Support Supervisor provides support to a team of Community Support Specialists by using advanced knowledge of psychological concepts, evidenced based interventions and coordinating delivery of mental health services to lead their team in conjunction with other services provided by practitioners and community partners. Supervisor conducts initial and annual psychosocial assessments, and develops client-centered, strengths-based treatment plans.

The Community Support Supervisor position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program– 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• 12 Free CE’s Per Year – plus additional special event CE’s throughout the year
• Educational Leave – 24 hours of PTO for CE’s after 12 months of employment
• NHSC Student Loan Repayment - eligible site for tax-free student loan assistance
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Hold regularly scheduled individual supervisions and administrative team meetings.
• Provide clinical oversight and guidance for client treatment on an as needed basis, to include appropriate addendums to annual treatment plans.
• Assist team members in identification of case management needs.
• Review all critical intervention plans and become involved in direct crisis intervention during regular business hours and as needed on a call down basis after hours or on weekends.
• Assist team members in the effective management of their time and schedule.
• Be readily available to serve as back up to team members when they are unavailable (due to being with other clients, sickness, vacation, etc.) or in need of additional expertise.
• Complete all documentation of services in a timely manner as outlines by the P&Ps.
• Accompany team members to visit client homes on at least a monthly basis to assure team member safety and quality performance.
• Regularly review and monitor written documentation, to assure compliance with documentation requirements, particularly for new team members who are within their probationary period.
• Provide coaching and opportunity for growth of team members through positive praise, corrective/constructive feedback and employee discipline when appropriate.
• Complete intakes and annual assessments, including documenting diagnoses, psychosocial histories, key clinical findings, recommendations and other aspects requiring the services of a QMHP.
• Participate in the development of the master, annual and 90-day reviews of treatment plans, utilizing a client-centered and strengths-based approach.
• Facilitate and participate in clinical staffing of clients who may require a higher level of care or more extensive consultation for treatment.
• Report all critical incidents and staff responses to the supervising Assistant Director and/or Director and Risk Management Department.
• Facilitate the hiring and training of new staff as needed.
• Evaluate each team member according to the performance evaluation guidelines.
• Review all travel vouchers and certify mileage claimed is reasonable and for medically necessary activities and audit EHR to verify service provision.
• Performs other duties as assigned by supervisor or as deemed necessary by the department.

Experience and/or Education Qualifications:

• Master’s degree in Psychology, Sociology, Social Work or related field – Preferred
• Must have or obtain a valid Driver’s License within two (2) weeks of employment
• Must have access to a personal vehicle for occasional transport of clients.
• Proficient in Microsoft Office applications

Supervisory Requirements:

• Communicate the strategic direction of the organization and encourage participation by all team members.
• Provide leadership and guidance to all aspects of the department.
• Take an active role in monitoring the identification, development, and execution of strategic objectives.
• Involve, as appropriate, all team members to achieve goals.
• Effectively communicate to team members any changes and newsworthy events within the department or company.
• Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual
• Champion change and effectively manage the implementation of new ideas.
• Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.