Program Manager

• Plans the delivery of the overall program and its activities in accordance with the mission and the goals of the organization

• Develops new initiatives to support the strategic direction of the organization

• Develops and implements long-term goals and objectives to achieve the successful outcome of the program

• Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement

• Develops funding proposals for the program to ensure the continuous delivery of services

• Provides critical feedback and instruction to staff, develops professional improvement plans as needed, and provides appropriately increasing levels of disciplinary action up to and including recommendations for termination with consultation and involvement from HR

• Provides a positive leadership role model for all employees in a manner consistent with the company’s mission statement, vision, and values

• Keeps current on agency initiatives/procedures/policies through all forms of communication (email, intranet site, newsletters, etc.)

• Coordinates the delivery of services among different program activities to increase effectiveness and efficiency

• Writes reports on the program for management and for funders

• Communicates with funders as outlined in funding agreements

• Ensures that the program operates within the approved budget

• Monitors and approves all budgeted program expenditures

• Monitors the program activities on a regular basis and conducts an annual evaluation according to the program evaluation framework

• Reports evaluation findings to the Executive Director and recommends changes to enhance the program, as appropriate

• Attends required training as identified by supervisor and employee handbook and maintain any licensure requirements if needed for program

• Interviews and hires for position under programs as needed

• Meets weekly with teams to ensure client needs are covered and any issues are discussed

• Engages in local and state behavioral collaborative and policy initiatives as needed to support the strategic direction of service delivery

• Performs other related tasks as assigned by the supervisor

• Working knowledge of DSM, psychotropic medications, and substance abuse services

• Ability to develop process workflows.

• Ability to organize people and projects.

• Strong written and verbal communication skills, with the ability to develop written reports and present information with confidence.

• Strong interpersonal skills to build relationships of trust with team members and stakeholders.

• Ability to exercise independent decision making.

• Positive team player.

• Expertise in compliance with contractual and legal obligations based on CARF accreditation standards, state guidelines, state licensure, funding/referral sources and system requirements. Maintaining audit ready standards.

• Good computer skills (Word, Excel, internet platforms, database, web-based applications, and other electronic media) and be able to communicate effectively and accurately in verbal and written form.

• Understanding of supporting individuals with disabilities and/or barriers to employment, education and independent living.

• Knowledge of evidence-based treatment methods, principles and techniques as they relate to mental health and/or substance abuse services and how to access the various community resources.

• Knowledge of supervisory and training techniques and practices used in mental health and/or substance use treatment.

• Master's degree in one of the following fields: Social Work, Counseling, Psychology, Rehabilitation Counseling required.

OR

• Bachelor's degree in psychology, social work, nursing, counseling or closely related human services field. If the degree is in a field other than human services, a bachelor's degree and four years of experience in mental health is required.

• Three (3) years of experience supervising clinical services preferred.

• Communicate the strategic direction of the organization and encourage participation by all team members.

• Provide leadership and guidance to all aspects of the department.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Involve, as appropriate, all team members to achieve goals.

• Effectively communicate to team members any changes and newsworthy events within the department or company.

• Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual

• Champion change and effectively manage the implementation of new ideas.

• Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver’s license, acceptable driving record and current auto insurance.

• CPR and First Aid, and Medication Administration certifications (certifications can be provided upon hire)