What are the responsibilities and job description for the Service Manager- Sunset position at Burt Brothers Tire & Service?
Service Manager Join Our Winning Team!
Are you passionate about the automotive industry and committed to delivering exceptional customer service? Burt Brothers is seeking an energetic and experienced Service Manager to lead our team of skilled automotive professionals and drive outstanding results!
Why Join Burt Brothers?
- Work in a dynamic, fast-paced environment where your skills directly impact customer satisfaction and business success.
- Lead and grow a dedicated team of mechanics, delivering top-quality service and maximizing efficiency.
- Be part of a supportive company culture that values ownership, growth, and professionalism.
What You'll Do:
- Manage daily operations using the TCS point-of-sale system for tracking customers, quotes, work orders, inventory, and customer data.
- Provide exceptional customer service both in-person and over the phone, clearly communicating repair needs, estimates, and lead times.
- Lead, motivate, and train your team of automotive mechanics, ensuring efficient dispatch of work and maintaining high-quality repairs.
- Collaborate with parts distributors to source materials quickly, reducing downtime.
- Monitor and enhance service bay efficiency, maximizing profitability and customer satisfaction.
- Achieve and exceed targeted sales goals through strategic management and adherence to company best practices.
Who We're Looking For:
- Strong automotive background with sales and/or mechanic experience preferred.
- Familiarity with the TCS point-of-sale system is a plus.
- Exceptional communication and problem-solving abilities.
- Proven experience managing teams effectively in a high-paced, customer-focused environment.
- A creative, solution-driven mindset able to overcome challenges and enhance service quality.
Core Values We Live By:
- Have a Get It Done attitude
- Do the right thing for customers and the company
- Growth-oriented mindset
- Professionalism in all interactions
- Ownership mentality
Ready to Drive Your Career Forward? If youre motivated, experienced, and excited to make an impact, wed love to hear from you. Apply today and become part of our success at Burt Brothers!
