What are the responsibilities and job description for the Restaurant Server position at BUSCH GROUP?
Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
What You Will Accomplish
1. Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
2. Enters orders to POS system and records guests' choices, special dietary needs and special requests.
3. Keeps kitchen staff informed by noting timing of meal progression.
4. Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
5. Maintains the cleanliness of the work areas. Keeps area stocked.
6. Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
7. Follows all standard food handling, sanitation, TIPS and health department guidelines.
8. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
9. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
10. Completes side work before, during and after shift.
11. Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
12. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
13. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
14. Ensure minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
What You Will Bring
This policy applies to all terms and conditions of employment including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
What You Will Accomplish
1. Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
2. Enters orders to POS system and records guests' choices, special dietary needs and special requests.
3. Keeps kitchen staff informed by noting timing of meal progression.
4. Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
5. Maintains the cleanliness of the work areas. Keeps area stocked.
6. Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
7. Follows all standard food handling, sanitation, TIPS and health department guidelines.
8. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
9. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
10. Completes side work before, during and after shift.
11. Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
12. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
13. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
14. Ensure minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
What You Will Bring
- One year of food service experience, preferably in a hotel/resort environment
- Knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette
- Communication and interpersonal skills with a commitment to a high level of guest satisfaction
- Valid current Food Handlers Card and RBS Certification (Responsible Beverage Service) or willingness and ability to obtain one within 30 days of employment
- Ability to learn and use POS computer systems used at the hotel.
This policy applies to all terms and conditions of employment including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
