Consumer Business Risk and Compliance Manager | Consumer Lending

 The Consumer Business Risk & Compliance Manager is responsible for developing, updating and/or facilitating the implementation of consumer-specific business risk procedures to minimize the organization's exposure to regulatory criticism, reputation, and financial risk of loss. This position serves as the subject matter expert for consumer lending laws and regulations and provides consultative advice across consumer lending processes from end-to-end as it relates to consumer lending risk and compliance.

Primary Responsibilities:

• Assess controls frameworks throughout the consumer business lines for adequacy against the Company’s enterprise-wide controls framework.
• Provide recommendations for improvements where deficiencies are identified and monitor resolution/implementation of the recommendations.
• Provide guidance to business line staff to ensure control design and/or enhancement objectives adequately mitigate risk in the most operationally efficient manner possible.
• In coordination with business line staff, develop or enhance control testing standards and monitoring tools to evaluate the design and operating effectiveness of key controls; monitoring includes, sample testing, end-to-end process reviews and reviewing key indicators
• Function as a liaison between the second line of defense and the business lines to ensure appropriate coordination on consumer-related changes in law and regulation by translating the regulatory impact into the business lines’ operations.
• Support change management necessitated by 1) the impact of new legislation/regulations or 2) the introduction or modification of new products and services ; assist business line staff in implementing monitoring programs to ensure new processes/controls are effective
• Provide direct assistance to business lines in support of enterprise-wide efforts to identify, assess, measure, monitor, and report risk; when levels of risk are outside of appetite, assist in implementing mitigating controls and ensure evidence of associated training.
• Create and maintain reporting that captures the status of a variety of risk and compliance projects and initiatives to keep business line staff and management, as well as second line partners, informed about first line priorities and progress.
• Participate in the interpretation of new legal and regulatory requirements, identify relevant requirements, and oversee implementation of these requirements, where appropriate.

Knowledge of:

• Strong oral and written communication skills; can adapt communication and presentation style to fit various audiences.
• In-depth and up-to-date knowledge of consumer lending regulations and trends, including consumer protection regulations

Ability to:

• Develop new procedures and approaches to remediate a variety of issues and findings.
• Problem-solve by making sound and timely recommendations or decisions to keep forward progress; is discerning and applies situational knowledge to determine appropriate action or escalation.
• Identify process efficiency and automation opportunities to strengthen control effectiveness.
• Establish and maintain collaborative partnerships at all levels throughout the organization; facilitate cooperation between process leaders when conflicting views and priorities arise.

Education and Training:

• Bachelor’s degree or the equivalent combination of education and experience; Business or Finance degree preferred.
• 8-10 years’ experience in financial services with an audit, risk management or compliance background and/or experience with consumer lending compliance and products
• Large-bank experience (> $10B) strongly preferred, including exposure to CFPB expectations for consumer lending programs
• Current Certified Regulatory Compliance Manager (CRCM) certification preferred
• Proficiency in Microsoft Office

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence.  

Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.