What are the responsibilities and job description for the Customer Service Representative position at Business Development Firm?
Our firm is where you go to jump-start your career into high gear! We are seeking our next Client Service Representative to help our client service and sales teams achieve greatness and increase client satisfaction. We foster our corporate environment around acquired knowledge, sharing fresh ideas, and putting the client first. After establishing ourselves as a premier telecommunications firm in the telecom industry, we continue to look for the next challenge that will take us to the next level.
We're looking for someone with an insanely upbeat attitude and someone ready to hustle and go above and beyond expectations. Our Client Service Representatives assist with any entry level client service requests regarding home internet, and phone service. As a Client Service Representative, you will work both independently and as part of a larger team, interacting with a wide variety of personalities in a challenging and fast-paced work environment.
Responsibilities of a Client Service Representative:
- Provide an exceptional customer service experience for all potential clients and customers presenting proper sales solutions and getting products into clients’ hands
- Develop and maintain a healthy trustworthy relationship with clients and team members
- Acquire knowledge of new products, packages, or any new promotions our clients are offering
- Ability to troubleshoot arising problems on your own while developing efficient solutions
- Rapidly acquire a thorough understanding of client offerings, report analysis to increase sales margins, competitive advantages, resources, and processes, and articulate them persuasively to current and potential accounts
- Maintain accurate and updated information on all client sales accounts
- Coordinate with fellow Sales Representative team members on creative ways to engage clients, drive satisfaction, and maintain clients
- Work with internal teams to provide continuous feedback from clients, inclusive of optimization suggestions and recommendations
Requirements of a Client Service Representative:
- High school diploma or equivalent
- Background in client service, sales, or customer service experience
- Must be self-motivated and possess the ability to take the initiative.
- Exceptional interpersonal and organizational skills
- Intelligent, outgoing individual with the ability to problem solve quickly on your feet
- Confident interacting with clients in a variety of environments from minuscule to substantially large
- Possess a high level of integrity, accountability, and initiative
- Reliable transportation and the ability to arrive punctually
Job Type: Full-time
Pay: $38,000.00 - $44,000.00 per year
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $38,000 - $44,000
