What are the responsibilities and job description for the Customer Service Representative position at Business Express Insurance Agency?
OCMI Workers Comp is an Exclusive Online Business Workers Compensation Insurance & Payroll program provider. Latst year, we were listed on the Inc. 5000 fastest growing companies in America. We are currently under extreme growth and are looking for well groomed, and sharp professionals to join our modern & positive vibes only culture.
We are excited to add another Customer Service Representative to our team! Our beautiful, spacious facility provides a safe and comfortable workspace. Our team enjoys being surrounded by great energy while providing exceptional services to our clients.
DUTIES AND RESPONSIBILITIES:
- Communicate efficiently with customers via phone, email, and text.
- Create and maintain relationships with customers to better understand and achieve their needs.
- Provide knowledgeable answers to questions about our products, pricing, and availability.
- Data entry in various platforms.
- Review and process Certificates of Insurance (COIs) requests for policyholders.
- Assist in handling endorsements, policy renewals, and modifications related to certificates.
CUSTOMER SERVICE:
- Leverage verbal and electronic communication skills to collect new and existing client information.
- Develops and maintains positive working relationships with clients, employees, and team members to reach common goals.
- Resolve questions and requests regarding all things enrollment and data collection related.
QUALIFICATIONS:
- At least 1 - 3 years of relevant work experience.
- Must have expereince creating certificates.
- Articulate and well-accustomed to a client-facing role.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
- Proficient in technology systems.
- Bilingual (English and Spanish).
