Client Service Technician

We are seeking a Client Service Technician to provide IT Support at Joint Base San Antonio, Randolph AFB, San Antonio, TX. The successful candidate will provide timely, proactive, high-quality communications and computer services to each unit/directorate. The contractor shall be responsible for client support to include touch maintenance of user devices, initial problem triage and trouble ticket management. The successful candidate is expected to be a self-starter and able to work independently with limited guidance.

· Provide remote and deskside user support for desktops/laptops, cellular devices, other peripherals, and software.

o Support multiple DoD networks at different classifications (NIPRNET/SIPRNET).

o Diagnose problems and recommend or implement solutions.

o Troubleshoot Windows 11, and Microsoft Teams/Office 365 issues.

o Support Corporately Owned Personally Enabled (COPE) mobile devices (phones/tablets)

· Check system for authorized access to specific networks.

o Applying permissions

o Reset passwords, and creating accounts.

· Complete hardware and software implementation/installations.

· Provide exceptional customer service to users of all ranks and technical proficiency levels.

· Support video teleconference (VTC) setup, operation, and scheduling.

· Interface with external agencies (such as, the Air Force Enterprise Service Desk) to resolve technical issues impacting units/users.

· Provide maintenance and support of software licenses and manage its relationship to the overall system life cycle.

· Aid with IT Asset Management (ITAM) accounts to include equipment inventory, acquisition, shipments, transfers, or turn-ins of excess IT assets.

· Candidates shall have at minimum, two (2) years’ experience in DoD computing environments and associated technology.

o LAN infrastructure, server hardware, software platforms, AF Standard Desktop Configuration (SDC), related support tools, laptops, desktops, VTC equipment and mobile devices.

o Candidates shall have experience in evaluating potential Information Assurance security risks and taking corrective actions.

· Candidates must possess an active Secret clearance.

· Candidates shall possess 8140/8570 IAT Level II Certification IAW 8570.01-M, Information Assurance Workforce Improvement Program.

Job Type: Contract

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Schertz, TX 78154 (Required)

Ability to Relocate:

• Schertz, TX 78154: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000