Collections Representative

EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:

• Good communication skills and pleasant phone technique as required handling various telephone and in-person communication with patients, guests, and other medical providers in a professional manner.
• Possess and demonstrate good customer service skills.
• Ability to read, analyze, and interpret governmental regulations and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to plan, organize, and prioritize work in a multi-task environment where interruptions may be frequent.
• Ability to maintain strict confidentiality as defined by hospital policy
• Ability to write legibly.
• Ability to adapt to variations in scheduling (including but not limited to overtime, work schedule changes or low census).
• Good visual and aural acuity
• Ability to calculate figures and amounts such as discount interest, proportions percentages, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively present information in one-one and small group situations to patients, patients’ representatives, and other employees of the organization.
• Ability to type, operate a computer, and a familiarity of medical terminology.

PRIMARY DUTIES:

• Perform follow up with Medicare, Medicaid, Medicaid Managed Care, and Commercial insurance companies on unpaid insurance accounts identified through aging reports.
• Process appeals online or via paper submission.
• Assist in reconciling deposit and patient collections.
• Assist with billing audit related information.
• Attend provider meetings/ workshops when needed; Communicate with billing and credentialing coordinator to identify and resolve audit review issues.
• Process billing calls and questions from patients and third-party carriers.
• Answer/respond to correspondence related to patient accounts. Is available to answer billing and changes related inquiries by patients, staffs, Managed Care Organization, etc.
• Communicate daily with internal and external customers via phone calls and written communications.
• Identify trends, and carrier issues relating to billing and reimbursements. Report findings to Supervisor.
• Research, record findings, and communicates effectively with Supervisor to achieve optimum performance.
• Pursue and participate in education to remain current with changes in the Healthcare industry.
• Maintain patient confidence and protects medical office operations by keeping patient information confidential.
• Contribute to team effort by accomplishing related results as needed; Promote effective working relations and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to insure a professional, responsible and courteous environment.
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed.
• Perform other duties as assigned to support Woodlawn Hospital’s Mission, Vision, and Values.

SECONDARY DUTIES:

? Assist with Switchboard Operations and Data Processing as needed.
? Assist other departments when they have problems with patient accounts.
? Performs any and all other duties as assigned.

Job Types: Full-time, Contract, Temporary

Pay: $17.52 - $21.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $18 - $21