What are the responsibilities and job description for the Financial Customer Service Representative position at Business Integra Inc?
Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills and the ability to assist customers with their inquiries and issues promptly and professionally.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Resolve customer complaints in a calm and courteous manner
- Process orders, returns, and exchanges
- Maintain accurate customer records in the database
- Collaborate with other departments to ensure customer satisfaction
Skills
*
- Strong customer support skills
- Experience in a call center environment
- Multilingual abilities are advantageous
- Excellent command of English language
- Proficiency in office software applications
- Sales experience is beneficial
- Demonstrated phone etiquette skills
- Ability to analyze customer needs and provide appropriate solutions
- Comfortable working with computerized systems
Job Type: Full-time
Pay: $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Relocate:
- Belfast, ME: Relocate before starting work (Required)
Work Location: On the road
Salary : $27
