What are the responsibilities and job description for the Utilities Support Analyst position at business integra?
Job Title: Utility Customer Support
Location: New York-Hybrid
Job Type: Contract
Customer facing roles - need excellent communication - NYC onsite 3 days a week - need strong skills in Excel, Azure Dev Ops support ticketing, - ENERGY/UTILITIES EXP IS A HUGE PLUS
JOB DESCRIPTION
Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.
Must Have
- Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
- Ability to manage stakeholder relationships.
- Entering bug and story tickets into a software management system
- Excel reporting skills
- MS Office skills
- Professional customer service phone skills for high importance customers (public facing, not internal)
Nice To Have
- Ability to execute existing SQL queries
- Automation / Technical Writer
- Experience in Azure Dev Ops
- Knowledge of energy terminology
Job Type: Contract
Pay: $50.12 - $55.06 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Morning shift
Ability to Commute:
- New York, NY 10001 (Required)
Work Location: In person
Salary : $50 - $55
