Quality Assurance Analyst

BIICS, Inc is looking to fill a Quality Assurance Analyst position. The position is located in Tallahassee, Florida and work is onsite. If you or someone in your network meet the qualifications and are interested in the position, please contact us at the link below.

Responsibilities:

• Involved in test planning, writing test cases/scripts, test case automation and test execution. Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
• Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs.
• Documents all problems and assists in their resolution.
• Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners.
• Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.
• Witness Vendor and/or conduct unit and integration level tests to verify enhancement modifications and anomaly corrections to the system and document the results of these tests.
• Researching gaming system incidents and anomalies and report findings to the Information Resource Manager.
• Track agency and vendor defect reports to closure following agency and vendor configuration management practices.
• Prepare and submit Software Change Requests to provide system enhancements or correct system deficiencies.
• Review, comment and follow-up via corrective action, the result of development documentation analysis to include Requirement Specifications, Design Documents, User Manuals and Gaming Planning documentation.
• Assist users to define required software enhancements and communicate this information to Agency Vendor Management and Software Developers.
• Work with the Information Resource Manager and Games Administration Managers to develop testing schedules, train the Analysts on effective testing practices, and develop and maintain defect reporting processes and issue escalation procedures.
• Support development of Agency Software Quality Assurance (SQA) Policies and Procedures.
• Assist with training of project and SQA personnel in support of SQA tasks.
• Provide direction to SQA Analysts on performance of SQA duties.
• Assist in educating users on features and enhancements of agency vendor software products.
• Develop System Test Plans and conduct multi-week system test scenarios to verify proper operation of changes to scratch-off and on-line sales, activity, validation, billing, and inventory tracking processes.
• Assist with selection and integration of a test tracking/management tool.
• Responsible for developing and executing formal test plans to ensure the delivery of quality software applications.
• Performs related work as assigned.
• Provide exceptional customer service to all internal and external customers.

Potential candidate must possess the following:

• Bachelor’s Degree in Computer Science, Information Systems, or similar, or equivalent work experience.
• With assistance from senior personnel, ability to create detailed test scripts, document test activity, and audit system reports to verify the integrity of system operation.
• With assistance from senior personnel, ability to understand complex system processes and communicate verbally and in writing with technical and non-technical personnel.
• Ability to organize and prioritize tasks.
• Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities.
• With assistance from the Information Resource Manager, ability to clearly communicate system capabilities and limitations to users and department directors.
• With assistance from the Information Resource Manager, ability to communicate agency requirements, needs and direction to the agency gaming vendor(s).
• Ability to exercise independent judgment.

Preferred:

• Knowledge of ticketing and bug tracking systems.
• Knowledge of word processing, spreadsheet, and electronic mail programs.
• Working knowledge of data processing principles and terminology.

Business Intelligence & Informatics Consulting Services, Inc. (BIICS, Inc) is a business and information management solutions company serving clients in both the public and private sector. With access to new opportunities every day, BIICS, Inc is a premier source for placing highly skilled individuals with the most sought-after career opportunities and salaries.

Job Types: Full-time, Contract

Pay: $31.75 - $34.78 per hour

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• System testing: 3 years (Required)
• Quality assurance: 3 years (Required)
• Quality control: 3 years (Required)
• ticketing: 3 years (Preferred)
• bug tracking: 3 years (Preferred)
• word processing, spreadsheet, and electronic mail programs: 3 years (Preferred)
• Agency Software Quality Assurance (SQA): 3 years (Required)

Ability to Relocate:

• Tallahassee, FL 32399: Relocate before starting work (Required)

Work Location: In person

Salary : $32 - $35