What are the responsibilities and job description for the Help Desk Engineer position at Business Needs Inc.?
Help Desk II
Location: Cambridge, MA (Onsite)
6 month contract
Job Overview: The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service.
Primary Job Responsibilities:
- Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions.
- Offer technical support for AV equipment and meetings, both in-person and virtual settings.
- Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing.
Primary job Requirements:
- Bachelor’s degree or 2-4 years of experience in a related field
- Proficient understanding of computer network concepts, troubleshooting network and systems issues.
- Extensive experience in supporting mobile devices such as iPhones, iPads, and Androids using Mobile Device Managers (MDM).
- Proficiency in Active Directory operations, including user management and access control.
- Microsoft Certifications are a plus
