What are the responsibilities and job description for the Retail Store Manager position at Business & Pleasure Co.?
The Retail Manager is responsible for managing the ongoing improvement and optimization of the B&P shopping experience specifically for our physical store in Laguna Beach. This critical role ensures that B&P is consistently implementing best practice retail initiatives to drive sales, conversion, and effectiveness. Implementing a retail marketing calendar & vision whilst providing strong leadership, training and management of team is critical to achieving the position KPI’s. The secondary function is to be a support leg for B&P Online Customer Service team and handle basic inquiries that relate to store, product, and sales via phone and email. Please note this is a low foot traffic role that caters to high end customers. There is daily cleaning and maintenance required in this role.
Responsibilities
- Create business strategies to attract new customers, increase store traffic, and improve store profitability
- Oversee Store functions including but not exclusive to inventory transfers, returns, stock take, systems workflow, etc.
- Supporting B&P Online CS team through support on phone inquiries, sale inquires and back up on tickets as time allows
- Implement store policies and procedures to ensure high levels of customer satisfaction
- Work one weekend day minimum
Qualifications