Caseworker

Pioneer Credit Recovery, Inc., a subsidiary of Business Processing Solutions, LLC is a nationwide leader in CX outsourcing solutions—Pioneer has provided compliant, compassionate, and intelligent customer service solutions to clients and their constituents for more than 40 years.

POSITION SUMMARY

The Caseworker will effectively locate and communicate with taxpayers via the telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements.  Resolve issues of a non-routine nature as necessary.  Perform skip tracing and contract observance functions to ensure compliance of all company, client, and Federal Regulations. Continually maintains the Taxpayer’s case file with new or changed data.

Working hours: Monday-Friday 8AM-5 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communicate with taxpayers regarding the repayment of their delinquent taxes

• Initiate telephone and letter contact.
• Work with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees.
• Obtain delinquent tax returns.
• Make required number of phone calls daily as determined by management.
• Achieve assigned goals.
• Negotiate terms of deferred payment of outstanding tax liabilities 

Maintain and Update the Taxpayers Case files                                                                                                 

• Review incoming correspondence and tax returns and take necessary actions.
• Perform all account maintenance functions as necessary and in accordance with Taxation policy.
• Maintain case files in the acceptable order.

Ensure all accounts are worked within client standards and State regulations.                                                 

• Maintain file of 100 – 200 accounts per case worker
• Work within FDCPA, State and Federal regulations, and DMO Compliance Policies.
• Document accounts accurately and in accordance with client specifications
• File Certificates of Debt and forward cases to appropriate Taxation locations for further collection action; and request Warrants of Satisfaction.
• Apply collections received to resolve tax deficiencies. 

Perform skip tracing to locate delinquent taxpayers                                                                                           

• Use skip-tracing tools to locate demographic information in the most efficient manner.
• Effectively communicate with 3rd parties to obtain location information.
• Profile accounts that are determined unlocatable or exhausted.

Continue education, training in industry career development and flexible schedules                                        

• Attend training sessions given by manager or supervisor.
• Integrate information obtained thru training sessions and policy changes immediately into daily routine.

EDUCATION / EXPERIENCE / SKILLS

• High School Diploma or GED from an accredited institution required
• 6 months of customer service and/or call center experience
• Passing marks on FDCPA and all client required testing
• PC experience in a windows environment
• Basic keyboarding skills
• Must be able to obtain a collection license in applicable states 
• Effective written and verbal communication skills
• Good mathematical skills including calculator skills.
• Ability to meet aggressive daily, weekly, and monthly production and quality goals.
• Strong organizational skills and the ability to meet tight deadlines.               

DECISION-MAKING LATITUDE

• The caseworker is given limited authority by the Manager to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collection department.

PHYSICAL DEMANDS/WORKING CONDITIONS

none

SUPERVISORY RESPONSIBILITIES

None

ADDENDUM

Position Starts on Monday, April 28th

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All employees are required to perform duties outside their normal responsibilities from time to time, as needed.  The Company reserves the right to modify this description in the future, with or without notice to the employee.  This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.  These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Salary : $19