Collector - Pioneer Credit Recovery, Inc.

Pioneer Credit Recovery, Inc., a subsidiary of Business Processing Solutions, LLC is a nationwide leader in CX outsourcing solutions—Pioneer has provided compliant, compassionate, and intelligent customer service solutions to clients and their constituents for more than 40 years.

POSITION SUMMARY

The Collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

WORK LOCATION

This position is a work from home role in NY or onsite in Arcade, NY.

WORKING HOURS

Training 8am-5pm

Regular Hours 8am-5pm, 10-7, 3-12am.

POSITION START DATE

Monday, May 5th

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communicate with debtors in regard to the repayment of their delinquent debt.

• Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken – specified by line of business)
• Make required number of phone calls daily as determined by management.
• Profile debtors and obtain financial information. Update demographic and financial information on each call.
• Negotiate the best possible arrangements.
• Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
• Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.

Perform skip tracing to locate debtors.

• Use skip-tracing tools to locate the debtor in the most efficient manner
• Locate required number of skip accounts as determined by management
• Effectively communicate with third parties to obtain location information
• Profile accounts that are determined unlocatable or exhausted

Ensure all accounts are worked within client standards and Federal Regulations.

• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division & DMO Compliance Policies
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Maintain continuing education, training in industry career development

• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes immediately into daily routine
• Other duties as assigned.

EDUCATION / EXPERIENCE / SKILLS

• High School Diploma or GED from an accredited institution required
• 6 months of customer service and/or call center experience.
• PC experience in a windows environment
• Basic keyboarding skills
• Must be able to obtain required License for collecting
• ACA certification preferred
• Previous sales or customer service experience preferred
• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem-solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player

DECISION-MAKING LATITUDE

• The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department.

PHYSICAL DEMANDS/WORKING CONDITIONS

Standard Office Environment, involving computer work, paperwork, and meetings

SUPERVISORY RESPONSIBILITIES

None

ADDENDUM

Must live in NY within 75 miles of Arcade or Horseheads office

COMPENSATION & BENEFITS

Business Processing Solutions, LLC offers a professional environment, stability, upward mobility, and a wide breadth of benefits.

We offer our full-time regular employees who meet eligibility criteria the following:

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off including:

• 9 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement

Other Voluntary Benefits:

• Life and AD&D Insurance
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees are required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.