What are the responsibilities and job description for the Customer Service Representative - Pioneer Credit Recovery, Inc. position at Business Processing Solutions?
Pioneer Credit Recovery, Inc., a subsidiary of Business Processing Solutions, LLC is a nationwide leader in CX outsourcing solutions—Pioneer has provided compliant, compassionate, and intelligent customer service solutions to clients and their constituents for more than 40 years.
POSITION SUMMARY
The Customer Service Representative will effectively communicate to taxpayers, speaking on behalf of the State of New Jersey, all qualifications and guidelines concerning the Property Tax Relief program. Answer all question posed by taxpayers concerning the Property Tax Relief program.
WORK LOCATION
308 W. Route 38, Moorestown, New Jersey 08057
WORKING HOURS
Monday-Friday 8AM-5 PM
POSITION START DATE
Tuesday, May 27th, 2025
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answering calls for the State of New Jersey Hotline related to Property Tax Relief
- Answer questions from taxpayers related to filing deadlines and eligibility for Property Tax Relief.
- Answer questions, and assist callers, on how to file applications.
- Learn and maintain an acute understanding of all Property Tax Relief programs.
- Ensure taxpayers' non-public information is kept secure and confidential.
- Communicate approved responses to taxpayers within state guidelines/ability to read from a script.
- Communicate dollar amounts of calculated benefits/reimbursements.
- Advise taxpayers of dates in which their reimbursements/benefits are scheduled for credit or to be mailed out.
- Communicate to taxpayers what address their checks are mailed to.
- Provide verbal support to frustrated or angry taxpayers to deescalate call and move to solution.
Correcting errors on application filed with the State of New Jersey
- Gather correct info from taxpayers and fill out referrals or make corrections to accounts.
- Review and analysis of taxpayer's applications for completion and accuracy.
- Tactfully problem solve to achieve desired results using decision-making skills.
Adjusting State's records and simplifying filing process for taxpayers
- Communicate basic process information to taxpayers filing tax applications with the State.
- Assist taxpayers with calculating taxable and non-taxable income.
- Adjust taxpayers' addresses in the State's system to reflect current data.
- Order paper applications for taxpayers who request them.
- Other duties as assigned.
EDUCATION / EXPERIENCE / SKILLS
- High School Diploma or GED from an accredited institution required
- Passing marks on all New Jersey Department of Revenue testing
- PC experience in a windows environment
- Basic keyboarding skills
- Previous sales or Customer service experience
DECISION-MAKING LATITUDE
PHYSICAL DEMANDS/WORKING CONDITIONS
Standard Office Environment, involving computer work, paperwork, and meetings
SUPERVISORY RESPONSIBILITIES
None
ADDENDUM
COMPENSATION & BENEFITS
Business Processing Solutions, LLC offers a professional environment, stability, upward mobility, and a wide breadth of benefits.
We offer our full-time regular employees who meet eligibility criteria the following:
- Medical, Dental, & Vision Insurance
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Life and AD&D Insurance
- Company Paid Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- Business Travel Accident Insurance
- Corporate Travel Discounts
- Bonus & Incentive Compensation Programs
- 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
Paid Time Off including:
- 9 Company Holidays
- PTO Accrual
- Sick Time Accrual
- Parental Leave
- Jury Duty
- Bereavement
Other Voluntary Benefits:
- Life and AD&D Insurance
- Critical Illness
- Accident Insurance
- Identity Theft Insurance
- Pre-paid Legal Insurance
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees are required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Salary : $17
