What are the responsibilities and job description for the Client Support Associate position at Business Sales Firm?
We are a recognized leader in the business consulting industry, known for our long-standing success and innovative sales approach. As we expand further into the telecommunications sector, we are positioned for significant growth due to the rollout of our client's new services. The role of Client Support Associate offers a unique opportunity to unlock your potential, experience continuous development, and work alongside some of the top professionals in the Sales and Telecommunications field. We foster a collaborative and inclusive environment where team members are encouraged to think creatively and contribute to strategic goals.
As a Client Support Associate, you will play an integral role acting as a lead point of contact for our client. The core function of the Client Support Associate is to provide assistance and support ensuring their telecommunications needs are answered with quick resolve, honesty and professionalism. You will meet directly with decision-makers to provide product and service information, recommend products based on their wants and needs, and facilitate the enrollment and order process. Our communication and relationship-focused approach drives our success and sets us apart from the competition. If you excel in dynamic, team-oriented environments and seek to grow your communication and sales skills, the Client Service Trainee position provides the ideal platform for advancement.
Key Responsibilities:
- Identify decision-makers within our client’s target market and initiate the sales process in line with consumer preferences and provided guidelines.
- Serve as a liaison between our clients and their customer base, fostering and maintaining long-term relationships.
- Act as a subject matter expert, collaborating with other entry-level Client Service team members to cultivate a professional and productive work environment.
- Deliver exceptional customer service, ensuring high standards of innovation and execution in daily tasks.
- Assist in customer retention by managing accounts and overseeing the product/service installation process.
- Provide upper management with detailed reports tracking sales performance and analyzing customer acquisition goals.
Qualifications:
- Self-motivated with the ability to inspire and support fellow Client Service Trainees through dedication and enthusiasm.
- Ability to thrive in a fast-paced, team-oriented environment.
- Excellent interpersonal and communication skills when interacting with clients, customers, and team members.
- Competitive drive to meet and exceed client objectives, contributing to overall customer acquisition success.
- Adaptability and problem-solving skills to stay at the forefront of strategic thinking within the team.
Job Type: Full-time
Pay: $957.00 - $1,226.00 per week
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $957 - $1,226
