What are the responsibilities and job description for the Dispatch Customer Care Specialist position at Business Solutions, Inc.?
Dispatch Customer Care Specialist
- Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages.
- Building and maintaining a positive attitude to strengthen driver satisfaction and productivity
- Provide excellent service to our customers
- Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability
- Efficiently assign loads to drivers to maximize profitability, customer satisfaction, and driver retention for assigned market areas.
- Keep accurate inventory of trailers (including trailer numbers) for each plant served, making sure all vendors have a sufficient trailer supply. Obtain incident reports regarding trailer damage from all plants. Coordinate repairs and annual service for trailers and trucks with BTTL (mechanic shop).
- Complete proof of deliveries each day, ensuring pick-ups and deliveries were performed on time and as expected by the customers
- Responsible for driver load monitoring, including resolving issues that may affect the scheduled times for pick-up or delivery, while communicating issues with customer service. These problems normally include truck mechanical problems, traffic or weather issues or customer directed shipment changes
- Take call as needed to monitor email, phone calls and text messages from drivers and/or customers
- Other duties as assigned
Qualifications and Education Requirements
- High School Diploma or equivalent
- 2years of dispatch experience, preferably in a transportation environment
- Ability to adapt to changing environments
- Ability to process information with high level of accuracy
- Must have highly developed organization skills, including the ability to help others organize functions.
- Effective communication skills.
- Must be able to work Monday - Friday 8:00 a.m. - 5:00 p.m.
- Regular, punctual attendance
Preferred Skills
- Knowledge of Microsoft Office Suite
- Anticipate, recognize and deal effectively with existing or potential conflicts at the individual, group or situational level.
- Ability to accurately analyze situations and reach productive decisions based on informed judgement
- Ability to establish and maintain healthy working relationships with clients, vendors and peers
- Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
- Ability to exemplify safe working conditions in compliance with OSHA and DOT regulations
We offer competitive compensation, comprehensive training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.
To apply, please submit your resume highlighting your relevant experience and why you are interested in this position.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Dispatch: 3 years (Preferred)
Work Location: In person
Salary : $18 - $22
