What are the responsibilities and job description for the Member Coordinator position at Business Workspaces?
About the Role:
The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a fast-paced business environment. We’re looking for a quick learning self-starter that thrives on an ever-changing, fast environment.
This position is the first impression and front face of Business Workspaces. The Member Coordinator is the person that makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. This role requires wearing many hats and strong multi-tasking skills. The Member Coordinator must be detail-oriented but can also see who’s coming from a mile away.
The Member Coordinator serves are the social chair for the business while organizing and planning social and networking functions for members in the center. This position also serves as the liaison between our members and our IT company; a strong aptitude for technology is necessary.
Responsibilities include:
- Greeting guests and members entering and exiting the building with a welcoming, cheerful “hello” and smile.
- Answering the phones and routing calls as needed.
- Signing for deliveries and receiving and sorting mail and packages to their internal destinations.
- Assisting with social media presence and email marketing.
- Helping team members with projects such as the center newsletter and event flyers as needed.
- Perform move-in/move-out functions for all member setups and move-outs.
- Troubleshoot and resolve member technology issues with professionalism and patience.
- Conduct sales tours in absence of the General Manager to execute sales strategy and maintain high occupancy.
- Inputting and maintaining accurate data across software platforms
- Management of local vendors
- Ordering and maintaining office supplies and inventory.
- Maintaining shared space cleanliness.
- Assisting General Manager as needed in planning and executing events.
- Works alongside the General Manager to develop connections between members, including member introductions, event support, email and print communications
What’s Required:
- 1-2 years of work experience in sales, hospitality or customer service.
- Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
- Exceptional organizational and multi-tasking experience.
- Experience learning new software programs and a high comfort level around new technologies.
- Strong knowledge of Social Media platforms (text, image and video) for marketing purposes is a plus.
- Good written and verbal communication and interpersonal skills
Candidates with a background in hospitality are encouraged to apply.
About the Company:
Founded in 2011, Business Workspaces was born because we understand that today’s work environment needs to support different business needs. We specialize in creating work environments that are professional, collaborative, inspiring, and comfortable.
Today’s businesses and professionals recognize the benefits and added value associated with offering a positive, unique workplace experience. That’s where we come in. Our space in El Dorado Hills is people-centric and offers a strong sense of community. Both of these elements, when combined with a wide variety of business services, can drive positive interactions and results that often translate into growth and innovation.
At Business Workspaces we have fully embraced the concept of workspace-as-a-service, providing you with all of the necessary tools and support to help your business thrive.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer Service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Social media marketing: 1 year (Preferred)
Work Location: In person
Salary : $20 - $23