What are the responsibilities and job description for the Customer Service Specialist position at Busti Lumber LLC?
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist. As a Customer Service Specialist, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to work in a fast-paced environment and contribute to the success of our company.
Responsibilities:
- Provide excellent customer service by responding to customer inquiries and resolving issues in a timely and professional manner
- Communicate effectively with customers through various channels such as phone, email, and chat
- Assist customers with product information, order status, and general inquiries
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions or products
- Maintain customer records and update information as necessary
- Follow up with customers to ensure satisfaction and resolve any outstanding issues
- Adhere to company policies and procedures regarding customer interactions
- Collaborate with other team members to improve overall customer experience
Skills:
Must have Customer Service experience! Someone with knowledge in construction industry, lumber and or metal buildings is a plus.
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent communication skills, both verbal and written
- Proficient in data entry and computer skills
- Ability to analyze information and make informed decisions
- Knowledge of phone etiquette and professional phone mannerisms
- Previous sales experience is preferred but not required
Location: Elma, Iowa
Job Type: Full-time
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you. Apply now!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $15 - $20
