Automotive Service Advisor

At Busy Bee Automotive, we pride ourselves on delivering excellent automotive services with a commitment to customer satisfaction. As we continue to grow, we're seeking an experienced and dedicated Service Advisor to join our team. We’re looking for someone with expansive automotive knowledge who values honesty, clear communication, and providing outstanding service to our customers.

Position Overview:
As a Service Advisor, you'll be the first point of contact for customers seeking repairs and maintenance for their vehicles. Your role is essential in ensuring the customer experience is seamless from start to finish, including communication with technicians and helping customers understand the work needed on their vehicles.

Key Responsibilities:

• Greet customers and address their automotive service needs in a transparent, respectful manner.
• MUST be willing to jump in and help the team out when we are busy. This is a job requirement to help your team when needed as a lead individual in my shop.
• Provide accurate, clear, and honest estimates for repair work and services.
• Communicate regularly with customers about the status of their vehicle and any changes to the service plan.
• Collaborate with the shop’s technicians to ensure work is completed on time and to the highest standards.
• Manage customer expectations with respect to time frames and costs, ensuring transparency at every stage of the process.
• Build long-term relationships with customers by offering exceptional service and effective problem-solving.

Ideal Candidate:

• Previous experience in an automotive service advisor role is required.
• ***History of ASE certification or current certification is a BONUS***
• Strong communication skills – both verbal and written – with a focus on honesty and transparency.
• Excellent problem-solving abilities, with a positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Passion for customer service and delivering honest, clear information.
• Strong attention to detail and organizational skills.
• A willingness to learn and adapt to new technology in the automotive field.

Why Join Us?

• Competitive salary based on experience.
• A positive, team-oriented work environment.
• Opportunity for growth and advancement within the company.
• Employee discounts on services and products.

If you're someone who thrives on clear communication, customer satisfaction, and the integrity of your work, we want to hear from you! Apply today to be a part of our dedicated team at Busy Bee Automotive.

How to Apply:
Please submit your resume and a brief cover letter detailing your experience and why you're the perfect fit for this role to Busybeeautomotive.com or reply to this really ad!

Job Types: Full-time, Part-time

Pay: $22.00 - $28.18 per hour

Expected hours: No more than 50 per week

Benefits:

• Employee discount
• Paid time off
• Parental leave
• Professional development assistance

Shift:

• 8 hour shift

Work Days:

• Every weekend
• Monday to Friday

Application Question(s):

• This is a high volume shop with opportunity to bonus for our service advisor. Do you work well under pressure and are you able to be resourceful and proactive to find parts?

Experience:

• Automotive repair: 5 years (Required)
• Automotive diagnostics: 5 years (Required)
• Automotive sales: 5 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

License/Certification:

• ASE Certification (Preferred)

Location:

• Olympia, WA 98506 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Olympia, WA 98506 (Required)

Ability to Relocate:

• Olympia, WA 98506: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $28