What are the responsibilities and job description for the Customer Service Representative position at Butler America?
Customer Service Representative
Location : Lewisburg, TN
Job ID : #70390
Pay Range : $15-17
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.
What we help them with :
- Dealer referrals to distributors
- Provide customers with order information, assistance
- Product support : Parts and Equipment
- Transactional : Orders, Claims and Invoicing
- Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
- Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
- Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
Specific Responsibilities for this position may include :
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have :
Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Salary : $15 - $17
