Account Supervisor

Play a key role in the development of communications for our client’s initiatives. Lead internal agency teams thorough project initiation, campaign development and be the centerpiece of the production/implementation process. Further develop internal team and client relationship skills as the primary day-to-day contact—managing the overall work flow between the agency and clients.

This person must wear many hats, and should be able to fluidly move between agency internal development and client-facing management of content. This person would find themselves squarely at the center of the overall process.

Brand Stewardship

●      Write creative briefs with strategist and brief creative and media teams

●      Provide continuous inspiration to creative team to help communicate strategic direction

●      Partner with creative team to present and sell creative work

●      Partner with strategy team to monitor competitive activity and industry trends

●      Partner with media team and strategy on recommendations and strategic development of media plans

●      Review and evaluate creative prior to client presentation to ensure work is on strategy/brief and adheres to all brand standards

●      Formulate your POV on the strategic direction, on the work, on client feedback and voice it, both internally and with clients as appropriate

Client Relationship Management

●      Maintain consistent dialogue with client to ensure agency is executing in line with their expectations

●      Ensure communications success metrics are agreed to in advance of a campaign launch

●      Identify and explore growth opportunities for the client account

●      Schedule and lead client meetings and presentations of creative concepts; obtain client approvals on creative concepts/campaigns, creative rotations and media plans

●      Supervise the weekly client status meetings, which should be managed by the Account Executive

●      Create client-facing conference reports as needed

●      Manage client’s time/schedule efficiently

Internal Relationship Management

●      Provide leadership and direction to all internal team members and agency partners

●      Provide guidance to Account Executives (strategy, competitive, client communication skills), including delegation and managing them on assignments.

●      In providing client creative feedback to creatives, provide insight and solutions, in addition to delivering the clients’ direction

●      Has a point of view (strategic, creative, problem-solving, etc.) that can be articulated and defended, as well as communicate/publish written agency POVs regularly

●      Provide issue management and resolution, coming to Account Director with recommended solutions as issues arise

●      On high-budget/high-profile projects, Account Supervisor to decide what portions of project (if any) to assign to a Account Executive

●      Aid the Account Director and client in development/management of quarterly and annual budgets

●      Develop annual scope of work with client and Account Director

●      Develop scope of work/project fees for new projects/out of scope projects

Key Relationships

●      Strategist: Partners with the strategist to ensure the strategic course for the brand is set and monitored for success

●      Creative (ECD, ACD): Partners with creative teams to ensure work is strategic and meets client’s needs

●      Media (Director of Integrated Media, Media Supervisor): Partners with media team to develop appropriate media strategies

●      Finance: Partners with finance to foster a healthy financial relationship for both client and agency; ensure profitability

• Experience managing multiple accounts at an advertising agency or similar         
• Strong knowledge of the creative and production process to help navigate and educate clients
• Excellent ability of setting and managing expectations
• Ability to evaluate work with a strategic lens, providing clear, strategically grounded feedback and suggestions to internal teams

Salary : $90,000 - $110,000