What are the responsibilities and job description for the Inside Sales/Service Specialist position at Butler Supply?
Job Description for: Inside Sales/Service Specialist
Summary:
Provide total branch support include providing excellent customer service assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answers questions, provide information as needed. Provide sales support for Outside Salesperson. Entering orders, ordering material where needed, follow-up/regular communication with customers, etc. Build and maintain strong customer relations; contribute to generation of sales through excellent customer service, add-on, and up selling. Provide operational support as assigned by Manager, such as reviewing reports and following up on resolutions; ensuring cycle counts/inventory adjustments are completed as needed/required; bank deposits, balance cash drawer, fill customer orders; deliver material, and other branch functions as assigned or directed by Manager. Performs all job responsibilities in a safe, timely and efficient manner.
Essential Duties and Responsibilities:
- Promptly assist customers at counter. Ask pertinent questions, provide information they may need.
- Conduct sales efforts in an ethical and professional manner. Maintain positive attitude towards customers and co-workers by being friendly and courteous.
- Efficiently entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
- Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer.
- Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
- Provide product/job quotes where needed.
- Perform various administrative functions as assigned, such as balancing cash drawer, preparing and delivering bank deposits, reviewing various reports, research and resolve customer billing issues, customer collection calls, etc.
- Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
- Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
- Accurately fill customer orders as needed by retrieving requested material.
- Check-in and put away material, verifying quantities and quality of received material. Maintain clear isles and walkways. Ensure material is properly organized.
- Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
- Report back orders and/or material discrepancies.
- Perform cycle counts as required.
- Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
- Assist in year-end physical inventories as requested.
- Perform other responsibilities as directed.
Desired skills and abilities:
- Knowledge of electrical and/or plumbing products strongly preferred.
- Strong attention to detail.
- Able to effectively juggle multiple tasks and responsibilities.
- Strong problem-solving skills.
- Customer service attitude, friendly demeanor.
- Effective time management, organization skills.
- Good communication skills, both verbal and written.
- Must have or be able to obtain, a Class E (Chauffer's) license.
- Good driving record.
- Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels.
- Capable of preserving confidential or sensitive information.
- Team player, able to work well under pressure.
- Appropriate computer aptitude.
Benefit Offerings
- Great work environment
- Competitive Salary
- 401K Plan with Company match; Health, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Critical Illness and Accident Coverage
- Paid Vacation
- Paid Sick Time
- Holidays
- On-going education and training
- Advancement opportunities
