What are the responsibilities and job description for the Inside Sales position at Butler Supply?
Position Title: Inside Sales
The Company
A successful, family-owned business that provides products to our customers they can get from any of our competitors. We’re looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our Customers AND our Associates, want to be a part of. Our company vision of Success, Together is achieved by working as a team and partnering with our customers and our vendors to provide service that will exceed expectations and contribute to growth for all!
The Role
Be the "face" of the company! Friendly interaction with customers and co-workers daily, while being able to be physically active and mindfully busy. Contribute positively to a team atmosphere that is committed to providing our customers with a great experience by demonstrating our Core Values of Exceptional Service, Continuous Improvement/Forward Thinking, Industry Expertise, Respect, and Mutual Profitability.
In a nutshell....
Provide a great customer experience by providing great customer service at the Counter and over the phone, servicing customers. This includes selling the materials they are requesting, sourcing the materials when needed, asking the right questions, ensuring they get what they need, problem solving, strong follow-up and communication. Additionally, performing any function necessary to take care of customers and ensure efficiency in branch operations, including but not limited to, entering and releasing tickets; preparing bank deposits; resolving issues; accurately and timely filling customer orders; receiving and putting away material; cycle counts; backing-up delivery driver, making deliveries to job sites as needed; participate in education/training opportunities, take advantage of resources available, to ensure the ability to provide our customers related expertise and knowledge that is key to the level of service we can offer, and, which can help you to achieve your career goals.
The Details
Desired skills and abilities:
- Knowledge of electrical and/or plumbing products is strongly preferred.
- Strong attention to detail.
- Able to effectively juggle multiple tasks and responsibilities.
- Strong problem-solving skills.
- Positive Customer Service attitude, friendly demeanor
- Effective time management, organization skills.
- Good communication skills, both verbal and written.
- Must have or be able to obtain, a Class E (Chauffer's) license.
- Good driving record.
- Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels.
- Capable of preserving confidential or sensitive information.
- Team player, able to work well under pressure.
- Acceptable computer aptitude.
Physical Requirements:
- Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach or carry.
- Occasionally required climb, balance, stoop, kneel, crouch, or crawl.
- Frequently required to lift up to 25 lbs.
- Occasionally required to lift up to 50 lbs.
- Must be able to safely tolerate heat in the summer and cold in the winter.
- Regularly required to talk and hear; read and identify numbers.
- Regularly required to apply sound reasoning and logic in performing daily tasks.
- Required to be able to safely operate material handling equipment including a forklift, pallet jack, wire-cutting machine.
Benefits:
- Great work environment!
- Opportunities for Growth
- Ongoing training and development resources
- 401K with Match
- Health
- Dental
- Vision
- Critical Illness/ Accident Coverages
- Vacation
- Holidays
- Employee Assistance Program
