What are the responsibilities and job description for the Regional Outside Sales - Plumbing Products position at Butler Supply?
Job Description for: Regional Outside Sales - Plumbing Products
The Company
A successful, family owned business that provides products to our customers they can get from any of our competitors. We’re looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our Customers AND our Associates, want to be a part of. Our company vision of Success, Together can be achieved by working as a team, and partnering with our customers, providing service that will exceed expectations and contribute to growth for all.
The Role
Solicit and generate profitable orders from existing customers, generate market share growth by developing new customers. Effectively provide appropriate information on various products, programs, and/or services offered by the company; build strong customer relations; generate sales through excellent customer service, add-on, and up-selling; and represent the company in an ethical and professional manner at all times.
The Details
Solicit and generate profitable orders from existing customers, generate market share growth by developing new customers. Effectively provide appropriate information on various products, programs, and/or services offered by the company; build strong customer relations; generate sales through excellent customer service, add-on, and up-selling; and represent the company in an ethical and professional manner at all times.
The Details
- Make personal sales calls at the customer's establishments on a regular basis. Introduce and educate the customer as to product lines, availability, pricing, delivery, etc. Determine customer needs and other opportunities. Prepare and conduct presentations as appropriate.
- Maintain and pursue business through telephone communications where appropriate.
- Actively & routinely pursue new customers and/or opportunities. Maintain key customer relationships, develop and implement strategies for expanding the company’s customer base.
- Provide job quotes as needed. Follow up to gain sale or determine where we were on lost sales.
- Continuously update product knowledge. Stay informed and educated as to product inventory and applicability. Understand product applications and help customers in their selections. Continuously update customers on product offerings, changes, and enhancements.
- Enter customer orders as needed.
- Resolve customer complaints timely and effectively.
- Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
- Keep customers informed of all relevant company policies, regarding purchases, returns, credit terms, etc.
- Effectively attend conferences, trade shows, and other customer/sales functions as appropriate.
- Organize joint sales calls and attend with vendors to secure mutual business.
- Provide excellent customer service, performing any functions necessary to take care of customers. Provide excellent follow-through, be responsive to the customer. While in store, assist at counter, entering and filling orders, receiving and stocking material as needed. Know location of material in warehouse.
- Maintain valid driver’s license and acceptable driving record.
- Effectively utilize appropriate resources and technology to enhance ability to effectively service customers, including email, quotations software, etc.
- Socialize with and entertain customers where appropriate.
- Perform miscellaneous tasks as needed.
- Perform all transactions and interactions with honesty and integrity at all times.
- Assist in year-end physical inventories at various branch locations as requested.
Preferred Qualifications and Desired Skills:
- Able to prospect customers/accounts.
- Effective time management, organization and multi-tasking skills.
- Effective people skills to deal with customers, owners, buyers, employees.
- Strong communication skills both verbal and written.
- Ability to exude professionalism, tact, diplomacy and sensitivity.
- Demonstrated ability for follow-through.
- Able to juggle multiple priorities, work well under pressure.
- Commitment to preserving confidential or sensitive information.
- Computer aptitude. Proficient in Microsoft Word, Excel, and Outlook, or other email software.
Benefits:
- Great work environment!
- Opportunities for Growth
- Ongoing training and development resources
- 401K with Match
- Health
- Dental
- Vision
- Critical Illness/ Accident Coverages
- Vacation
- Holidays
