Product Analyst

The Product Analyst serves as the steward of the product roadmap for one or more products. In this role, you will focus on understanding market trends, technology capabilities, user needs, and the competitive landscape to guide the development of new software products or improvements to existing ones. They represent product strategy and the voice of the customer to drive priorities. The Product Analyst is a member of an Agile Scrum team and collaborates with internal stakeholders and technical resources.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: Act as a voice of the customer in all stages of software development.

Key Responsibilities:

• Collaborate with stakeholders, including product managers, designers, and engineers, to define product requirements based on research findings and business goals. This ensures that product features align with user needs and market demands.
• Leverage knowledge of software and business needs to align with the development team on solutions and test criteria.
• Collaborate with internal stakeholders and technical resources to ensure software releases meet user acceptance criteria
• Establish metrics and key performance indicators (KPIs) to measure the success of product features and enhancements. They monitor these metrics post-launch to assess performance and identify areas for improvement.

Key Outcome: Inform and guide the prioritization of the product roadmap and software backlog while managing customer expectations regarding delivery timelines and solution deployments in production.

Key Responsibilities:

• Manage expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
• Collaborate with project management to prioritize and maintain the product backlog based on scale, business criticality, urgency, and resources available.
• Participate in sprint planning sessions to determine the technical team’s objectives for the upcoming sprints. Participate in agile ceremonies such as stand-ups, story refinements, and technical team retrospectives; facilitate clear communication within the team to ensure understanding of priorities and next steps.
• Document findings and insights in clear, accessible formats for the product team. They also communicate research results and recommendations to stakeholders, helping to shape strategic decisions.
• Participate in iterative product development cycles, providing ongoing analysis and feedback to refine features and optimize user experience over time.

Key Outcome: Acts as a point of escalation for software issues from customers to help ensure customer needs are fulfilled and expectations of resolution are managed against current backlog and resource bandwidth.

Key Responsibilities:

• Develop and maintain comprehensive knowledge of agency service offerings and associated software.
• Act as the primary contact point for receiving and resolving software issues reported by stakeholders.
• Review issue within software and identify/narrow down root cause, including measuring scale and urgency of issue
• Collaborates with stakeholders and technical resources to determine best solution, including but not limited to alternative methods, data changes and code changes

QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Business, Marketing, Computer Science, or Information Technology or equivalent experience.
• 3 years of relevant work experience in an Agile development environment with experience in a product analyst role preferred.
• Strong problem solving and analytical skills.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities.
• Ability to understand complex business problems and identify and interpret business needs.

PREFERRED QUALIFICATIONS

• Advanced knowledge of agency service offerings and software used to support those service offerings, inclusive of workflow across multiple applications
• Product analyst certifications (e.g., Certified Scrum Product Owner, SAFe Product Owner Certification) a plus.
• Advanced knowledge of agile development methodologies.
• Knowledge of agile planning tools (e.g., JIRA, Confluence).

CORE COMPETENCIES [Core competencies remain listed for all roles]

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
• COLLABORATIVE: working with teams and across the organization with ease
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

WORK ENVIORNMENT & PHYSICAL DEMANDS

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

EEO DISCLAIMER

Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

COMPENSATION

Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $72,000- $101,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.