Assistant - Registration & Records

Position Overview

The Administrative Specialist provides reception and intake services for the Registration & Records department, serving as the primary contact for telephone calls and in-office visits as well as the primary monitor of the web-based ticketing system (Salesforce). The Administrative Specialist fulfills student records requests, including enrollment verifications and in-office requests for official and unofficial transcripts. The Administrative Specialist processes updates and changes to student records within the student information system (PeopleSoft Campus Solutions) and document storage/imaging solution (OnBase) and provides general administrative support for Registration & Records staff, including calendaring support, office supply management, and third-party vendor payment.

Responsibilities

• Provides office reception and in-take services (telephone calls, in-office visits).
• Monitors web-based ticketing system (Salesforce) and assigns cases to staff inside and outside of Registration and Records as needed.
• Processes updates and changes to student records
• Provides general administrative support to Registration & Records, including calendaring support.
• Processes external verification requests (e.g., enrollment verifications, degree verification, loan verifications, good student discount verifications) and in-office transcript requests upon request.
• Scans hardcopy forms/records and uploads them to students' electronic file using the document imaging solution.
• Orders supplies for the unit, and pays invoices from third-party vendors
• Assists with the major processes and events in Registration and Records, such as Commencement
• Other duties as assigned.
  
  

Required Qualifications

• High school diploma/GED
  
  

Preferred Qualifications

• 1-2 years' experience providing administrative support within a customer-centered environment, preferably a higher education environment.
• 1-2 years' experience working within a relational database, preferably maintaining student records in a higher education environment.
• Experience with Office 365 beyond the beginner level.
  
  

BU Benefits and Perks

Please check out Butler's Total Rewards website to learn more about our benefit offerings, which include:

• Paid Time Off and Holidays:
• 20 days of paid time off (vacation and PTO days) per Fiscal year
• 8 Paid Holidays
• In addition, a paid Winter Break between Christmas Eve and New Year's Day
• Paid Parental Leave (after 1 year of full-time employment)
• Health:
• Comprehensive medical, dental, and vision plans including disability and life insurance programs
• Retirement:
• 10% employer contribution after 1 year of full-time employment
• Tuition Assistance:
• Tuition Exchange Program for Dependents
• Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
• Eligibility after 9 months of full-time employment
• Employees & spouses- undergraduate/graduate degrees
• Dependents (under age 26)- undergraduate degree
• Covers tuition only
• Butler Facilities Access, Discounts and Perks:
• Access to Butler's on-site fitness facility and libraries for full-time staff and faculty
• LinkedIn Learning Courses
• Free premium subscription to the Calm App
• Free subscription to the WSJ, The Economist, and NYT
• Discount at the College Bookstore
• Discount on select Athletic and Arts/Events Center Performances