Manager of School Engagement and Partnerships

The Manager of School Engagement and Partnerships is a mission-critical role, acting as the strategic partnership and content leader on the senior management team, assisting in effective decision-making and programmatic planning. The Manager of School Engagement and Partnerships will lead, plan, and direct the organization’s partnership strategy for Butterfly Support Services (BSS) and will execute upon the strategy with school partners . The Manager of School Engagement and Partnerships will act as the main point of contact between strategic school partners and the organization and will manage and lead the school-based Mental Performance Coach (MPC) team.

BSS is a fast-paced start-up, and candidates for this role should be aware that this is a demanding position with some nontraditional hours, where presence at evening and weekend events is required on top of a traditional work schedule. A strong applicant will have seven to 10 years of work experience, with a minimum of two years of in-school experience (either instructional or non instructional). Applicants to this role should also be prepared to cite a track record of public speaking/presentations, superior writing skills, and strong technical skills in office programs and systems (i.e. Word, Excel, Powerpoint, G-Suite). This position will manage at minimum seven full-time mental performance coaches. Previous management experience over direct reports preferred. Familiarity with education policy preferred. The strongest candidates for this role will demonstrate a high capacity for work output, innovation, ability to create strategic plans and lead a team, and ability to work independently.

Responsibilities:

• Develop and manage relationships with BSS’s strategic partners in the school sector, identifying opportunities for collaboration and opportunities to contract with BSS for community and family engagement services and training.
• Build strong support of BSS and the organization’s work through partnerships with schools and other education non-profits.
• Serve as the leader for school based team, regularly analyzes, and be accountable for team performance of goals and overall performance to goals (both school, client, and agency related goals)
• Ensures school based service delivery aligns with the vision and mission of BSS.
• Supports the day-to-day relationship with key school partners and utilizes best-in-class customer service delivery to ensure partner needs are met. Escalates customer concerns to PD as needed.
• Leads school-based supervisor team huddles to facilitate coordination and management of common caseloads.
• Ensures any referral connections are made successfully, removes barriers to scheduling.
• May facilitate team or organizational professional development, based on areas of subject matter expertise.
• Ensures that mandatory reporting procedures are maintained.
• Meet BSS School-Based program outcomes and benchmarks as mutually established each contract year and review outcomes during team supervision on a minimum of a quarterly basis.
• Meet or exceed performance goals as set by the Program Director
• Review and manage contractual obligations and provide continual review to ensure that all terms and conditions are met and to ensure good customer relations while also representing the interests of Butterfly Support Services.
• Prepare and disseminate information regarding contract status, compliance, and modifications to department directors/managers. Analyze impact of modifications and revisions and prepare and communicate recommendations to management. Advise management of contract commitments, deficiencies, commitments, and performance.
• Negotiate or renegotiate new and existing agreements, contracts, MOU’s or statements of work. Ensure readability and comprehensibility of procurement documents, agreements and contracts.
• Maintains compliance with all company policies and procedures.
• Prepare and submit performance management reports
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Accomplishes staff job results by coaching, counseling, and disciplining employees.
• Plans, monitors, and appraises job results.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Coordinates and develops communication materials that meet the needs of school, parents, and families.
• Perform other duties as assigned.

Requirements:

• Broad cultural competency
• Preferred experience of 3-5 years within behavioral health services.
• Outstanding written communication and presentation skills.
• Strong experience preparing reports.
• Previous experience with quality improvement or continuous improvement methodology is preferred.
• Outstanding ability to build and foster trusting relationships. Strong networker with the ability to engage diverse audiences and meet both partners and families where they are.
• Friendly, enthusiastic, and positive attitude.
• Strong knowledge of mental health, community resources engagement and/or population health is preferred.
• Detail oriented, flexible, and able to manage multiple programs from inception to completion in a fast paced environment.
• Ability to build, leverage, and maintain community relationships.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work collaboratively and to engage and motivate teams towards achievement of goals and targets