What are the responsibilities and job description for the Retail Sales Associate position at Butterfly Wonderland?
POSITION SUMMARY :
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, support the store management team, customer service focused, positive attitude, and must work weekends and holiday.
MAJOR DUTIES AND RESPONSIBILITIES :
Maintain awareness of all promotions
Execute the daily operational, day to day goals, and priorities assigned by store management
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Responsive of safety issues
Aid customers in locating merchandise in store, as well as, processing special orders
Answer customers' questions and provide information on policies and procedures
Greet customers and ascertain what each customer wants or needs
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Compute sales prices, total purchases, and receive and process cash or credit payment
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Answer questions regarding the store and its merchandise
Describe merchandise and explain use, operation, and care of merchandise to customers
Ticket, arrange, and display merchandise to promote sales
Prepare sales slips or sales contracts
Clean shelves, counters, and tables
Exchange merchandise for customers and accept returns
Bag or package purchases, and wrap gifts
Must obtain a Food Handlers license to assist in caf when needed
Requirements
REQUIRED EXPERIENCE :
Must be able to work flexible hours including weekends and holidays to meet the needs of the business
Have knowledge of store products along with the willingness to learn
Excellent customer service skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Be a fast learner, cheerful, and possess a positive attitude
Previous experience in a retail environment
Knowledge of retail computer systems, a plus
A commitment to service excellence and customer satisfaction
A strong team player yet still able to work independently with minimal supervision
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
PHYSICAL AND MEDICAL REQUIREMENTS :
Ability to work a flexible schedule which may include evenings and / or weekends and holidays.
Successful completion of all pre-employment screening.
No history of allergy-related to animals or plants, which might interfere with ability to work.
Employee must be able to occasionally lift, move, carry, push, or pull up to 50lbs.
Ability to stand and walk for long periods of time.
Ability to use hands to handle or feel; and reach with hands and arms.
Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
Required to frequently talk and hear.
No impairment of sight, smell, hearing, touch, balance, and agility of movement which might interfere with ability to work.
Must be able to take directional cues directly or indirectly.
Ability to work in an environment that may be loud at times.
Ability to work in all weather conditions, including occasional extreme hot or cold, and wet and / or humid conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to communicate and relate well to all ages of the general public and with co-workers.
Ability to perceive and respond to verbal and visual direction, as well as surrounding environment.
Ability to work flexible hours to include weekends and holidays.
Ability to work as part of a team in a constantly changing environment, as well as individually, with minimum supervision.
Must exemplify core fundamentals of the Employee Promise, which states :
I am empowered to take ownership of any opportunity to exceed expectations.
I anticipate guest needs and pay attention to the details.
I treat all internal and external customers with respect.
I am on stage! (Smile)
I have an attitude of gratitude.
I get it right the first time.
I display actions that are moral and ethical.
I always provide alternative solutions.
I am committed to learning every aspect of our product and services.
I use the 10 / 5 rule, 10 feet I acknowledge my guest's presence with a smile and at 5 feet. I greet them with a courteous word.
I use name recognition at every opportunity.
I take personal responsibility for our surroundings.
I am accountable for my tools and resources.
I value the contribution of every team member.
We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds making us innovative and forward-thinking.
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