What are the responsibilities and job description for the Account Executive (Upsell) position at ButterflyMX?
Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000 multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.
Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.
Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.
Our culture is built on having the best people work with the best people. As an Account Manager at ButterflyMX you will be expanding our footprint with existing clients. You will call our current customers and show them the benefits of our rapidly expanding product suite. Each customer interaction is not only an opportunity to delight the customer, but provide another integrated ButterflyMX product into their community.
- Manage and grow a portfolio of existing customer accounts, serving as the primary point of contact for all upsell and cross sell opportunities
- Cultivate and foster strong relationships with key stakeholders within client organizations
- Proactively identify opportunities for upselling and cross-selling ButterflyMX products and services to existing clients
- Collaborate with internal teams to address and resolve customer issues and inquiries in a timely manner
- Work closely with the sales team to ensure smooth customer onboarding and retention
- Monitor and analyze customer usage and satisfaction metrics to identify trends and potential areas of improvement
- Prepare and deliver regular reports on account performance and progress
- Stay up-to-date with industry trends and developments to provide strategic insights and recommendations to clients
- Participate in sales meetings and contribute to the overall sales strategy and goals
- Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
- 401(k) plan with a match
- 13 paid holidays, 25 PTO days
- Paid Family Leave
- Employee Assistance Program
- Quarterly self-care stipends
- Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
- And more!
ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.
