What are the responsibilities and job description for the Renewal Manager position at ButterflyMX?
Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000 multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.
Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.
Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.
ButterflyMX is hiring for a brand-new role in the organization! We are searching for a dedicated and experienced Renewal Manager to join our team. The primary responsibility of this role is to own and manage our critical renewal engine for renewing customer contracts. The Renewal Manager will be responsible for ensuring all renewals are effectuated on time and with complete accuracy. Revenue optimization activities will also be included as part of this role. This role reports into our VP, Finance.
- Drive, own and optimize our renewals engine for thousands of customers
- Develop strategies to attain successful customer renewal and growth metrics, including in collaboration with executive team members
- Partner closely with Customer Success, Finance, and Sales to maximize retention and mitigate renewal risk
- Negotiate renewal terms to align customer and company goals
- Drive renewal advanced analytics to support financial forecasting
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests
- Identify process gaps to improve efficiency
- Bachelor’s degree preferred
- 5 years of experience in renewals, client success or account management role, ideally in SaaS companies
- Ability to operate with a sense of urgency
- Prior experience reviewing contracts is strongly preferred
- Strong communication, interpersonal, collaboration and negotiation skills
- Fiercely competitive with a winning mindset
- Highly empathetic toward and understanding of the customer experience
- Self-motivated, proactive, energetic team player
- Entrepreneurial, business owner mindset
- Exceptional Salesforce acumen
- Ability to work independently and as part of a team
- Detail-oriented and organized
- Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
- 401(k) plan with a match
- 13 paid holidays, 25 PTO days
- Paid Family Leave
- Employee Assistance Program
- Quarterly self-care stipends
- Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
- And more!
ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.
