What are the responsibilities and job description for the Technical Support Representative position at Buxton?
Position: Technical Support
Location: Charlotte, NC
Duration: 10 Months (Temp to hire)
Position Description
Provide first-tier technical support to end users regarding basic computer operations, including password resets, ticket escalation, troubleshooting, and resolving error messages. The candidate must be capable of identifying, researching, and resolving technical issues in a Windows environment. Strong customer service skills are essential, along with the ability to document and track assistance requests. Unresolved issues should be escalated to higher-level support per established policies and procedures.
Skills Required
- Hands-on experience with MS Office 2016 Applications, Internet Explorer, Chrome, and Outlook
- Experience with Windows 7 and Windows 10, Citrix, VPN, and Remote Access
- Familiarity with HP and Dell laptops, desktop computers, and peripheral support
- Ability to learn and manage Active Directory user, group, and computer accounts
- Experience in the installation and support of PC hardware and peripherals, including HP printers
- Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
- Knowledge of security applications, including antivirus software
- Familiarity with Android, iPhone, and Blackberry UEM (preferred)
- Knowledge of SharePoint 2016 (preferred)
Experience Required
- Basic knowledge of Windows 7 and Windows 10 operating systems
- Experience with ticketing systems
- 3 years of experience with a High School diploma OR
- 2 years of experience with an Associate’s degree OR
- 0 years of experience with a Bachelor’s degree
Education Required
- High School Diploma, Associate's Degree, or Bachelor's Degree
- Some completed college coursework or a technical degree is a plus
- MCP/MCDST Certification and/or CompTIA A Certification is a plus
Job Type: Contract
Pay: $21.68 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Charlotte, NC 28277 (Required)
Ability to Relocate:
- Charlotte, NC 28277: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22