What are the responsibilities and job description for the Account Manager position at Buyers Edge Platform, LLC?
Who are we?
ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.
This position is remotely based in CST or EST, with anticipated travel 2 nights per month. We are unable to offer work sponsorship for this role.
The ArrowStream Account Managers are responsible for ensuring retention with our customers, increasing revenue through cross sales, upselling, and renewals. And act as a liaison between our customer, ArrowStream, and BEP brands.
Your impact:
- Developing and enhancing professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction including reoccurring account status meetings with the customer to ensure alignment
- Owning customer communication on behalf of ArrowStream
- Retaining and documenting detailed knowledge of a customer’s business, observe and communicate notable customer changes such as a change in executives, decision-makers or champions, or changes to the customer's business (ex. Acquisitions, business expansion, closures, etc.).
- Maintain database and communicate important customer information
- Lead and manage all preparation for client meetings, including on-site
- Retain established standard for attrition for customer portfolio
- Proactively review customer accounts to identify and pursue areas of opportunity to upsell
- Advocate on customers’ behalf to ensure delivery of superior customer service and a high level of communication with account contacts.
- Work with Customer Success to ensure seamless communication on escalated customer issues
- Notify the Product team of enhancement requests that are priorities for customers and retention
About you:
- Bachelor’s degree or related experience
- 5 years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus), software solutions related experience, project management experience
- Competency in working with MS Office applications
- Proficiency with Excel
- CRM, Jira, and Customer Service Software
- Ability to travel overnight a few nights/month
What's in this for you?
Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!
