Operations Client Advisor

Who are we?

Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions!

This position is hybrid based out of our Littleton, CO office and is budgeted from $65,000-$72,000 annually. We are unable to offer work sponsorship for this role. 

As an Operations Client Advisor, you will be the primary point of contact for our clients, responsible for ensuring their successful onboarding, adoption, and continued satisfaction with our software. You will build and maintain strong relationships, leverage your industry expertise to provide tailored solutions, and proactively address client needs. Your role will involve setting retention goals, promoting product value, and supporting clients in optimizing their operations for improved profitability. Through exceptional communication, attention to detail, and an analytical approach, you will drive client success and contribute to the growth of our business.

Your impact:

• Serve as the primary contact, overseeing client onboarding, implementation, training, and overall satisfaction throughout the relationship.
• Use food service knowledge to connect with clients, providing tailored onboarding and adoption plans that align with their goals.
• Highlight and demonstrate the benefits of Back Office, identifying opportunities to enhance the client’s experience through additional features.
• Assist restaurant owners and operators implement systems that improve operational efficiency and profitability.
• Utilize and update training documentation, developing new guides to improve training efficiency and effectiveness.
• Act as a liaison between clients and product development, advocating for feature requests and enhancements based on client needs.

About you:

• Minimum of 5 years in a managerial food service position
• Has experience with Inventory Control Systems and recipe costing for restaurants
• Bachelor’s degree preferred
• Minimum 5 years in Food service or Hospitality
• Strong responsibility and organizational skills
• Process-oriented with an ability to drive efficiency
• Excellent verbal and written skills to build positive relationships
• High accuracy in managing tasks and projects
• Ability to manage multiple clients and projects effectively

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! 

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.