Program Manager, Loyalty Programs

Who are we?

A Minnesota-based company, RealTime Solutions® thrives on proactively addressing foodservice trends, pitfalls, and opportunities, always staying one step ahead. By seamlessly merging data intelligence with marketing finesse, we create campaigns and tactics that are not just reactive but rooted in insightful strategy. As a Buyers Edge Platform brand, our deep foodservice expertise and data-rich analytics set us apart, allowing us not only to identify growth opportunities for Fortune 500 food manufacturers, but also craft bold strategies and tactics that redefine their success in foodservice. 

This position is hybrid based our of our Becker, MN office. We are unable to offer work sponsorship for this role. 

In this role as a Program Manager, you will lead the development, execution, and optimization of a national foodservice operator loyalty program. This role sits at the intersection of marketing, data analytics, and product innovation, and is critical to driving operator engagement, loyalty, and long-term program success. 

You’ll serve as the primary owner of the loyalty program roadmap, collaborating closely with internal teams and client stakeholders to deliver a best-in-class experience for foodservice operators. From planning new program features to managing campaign execution and analyzing performance data, you’ll ensure the program delivers measurable business impact for both our clients and their customers. 

Your impact:

• Own the strategic direction and day-to-day execution of a foodservice operator loyalty program, ensuring alignment with client goals and business objectives. 
• Develop and maintain relationships with internal and client stakeholders, offering strategic guidance, program updates, and thought leadership in loyalty marketing and operator engagement. 
• Lead cross-functional teams (marketing, creative, analytics, engineering, client services) to deliver against program roadmaps, enhancements, and campaign timelines. 
• Define, communicate, and manage program initiatives, including detailed timelines, action plans, dependencies, and milestones. 
• Leverage internal resources and partnerships to execute campaigns and improve user experience across all program touchpoints. 
• Apply a data-driven mindset to evaluate program performance, generate insights, and make recommendations for continuous optimization. 
• Ensure seamless integration of loyalty mechanics (e.g., enrollment, earning, redemption) with client platforms, promotions, and field initiatives. 
• Manage project documentation, risk assessment, and status reporting to ensure all stakeholders are aligned and informed. 
• Lead user experience improvements and support the evolution of platform capabilities in collaboration with technology partners. 
• Drive process improvements and identify new opportunities for innovation that enhance program effectiveness and the overall operator experience. 
• Provide additional support and perform other duties as required and requested. 

About you:

• 3–6 years of experience in product management, program management, or marketing project leadership, preferably in a B2B or B2C loyalty, CRM, or customer engagement context. 
• Experience working within or alongside foodservice, CPG, or hospitality industries is strongly preferred. 
• Proven success leading cross-functional initiatives from concept through launch and optimization. 
• Strong understanding of customer segmentation, and behavioral marketing strategies. 
• Proficient in creating and managing project plans, roadmaps, and timelines using tools like Microsoft Planner, Jira, Asana, or similar platforms. 
• Comfortable interpreting and leveraging data to inform strategy; experience collaborating with analytics teams or using reporting tools (e.g., Tableau, Excel). 
• Excellent verbal and written communication skills with the ability to simplify complex ideas for various audiences. 
• Detail-oriented and highly organized, with a proactive and problem-solving mindset. 
• Ability to balance multiple priorities and work effectively in a fast-paced, client-driven environment. 
• Familiarity with CRM systems, loyalty technology platforms, or marketing automation tools is a plus.

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! 

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.