What are the responsibilities and job description for the Customer Service Representative position at BuzzClan LLC?
Company Description
Job Description
Position - Customer Service Sales Representative
Location - South Charleston, WV
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
- Duties include, but are not limited to :
- Promoting and / saving products and service
- Providing an excellent customer experience via phone.
- Negotiating and completing save / service order requests from customers
- Working with customers patiently, tactfully, and efficient
- Accurately informing customers of various fees and adjustments
- Providing options to the customer based on product and service needs
- Active listening skill
- Ability to follow tactical call flows to optimize the customer experience.
Qualifications
MINIMUM REQUIREMENTS
PREFERENCES
Additional Information
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