CL - Business Analyst - Advanced

Job Description : Max Bill Rate :

DAILY DUTIES / RESPONSIBILITIES :

These positions provide application technology expertise and direction in the application support / development / implementation of highly complex enterprisewide cross functional programs or projects for the Cerner application. May lead to resolution of highly complex problems. May occasionally work on projects engaged in enterprisewide projects as a team member or as a team leader. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware software and system problems. This position will be a part of the team responsible for supporting these new solutions and daytoday operations of the EHR.

Candidates should be selfmotivated teamoriented work under limited supervision and respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES :

Specific duties and responsibilities will include but are not limited to the following :

Serve as Cerner Build Analyst for PowerChart Ambulatory implementation providing system optimization testing and validation.

Complete Cerner PowerChart build including Powerforms PowerPlan ESH Dynamic Documentation PowerOrders Pharmacy Revenue cycle Immunization Registry Ambulatory Reference Lab; Patient Portal; specific knowledge of build tools is required

Collaborate with Clinical Administrative and Support team Analysts on current and future state workflows and project documentation. Study and learn system capabilities assigned.

Works with Vendor directly to escalate issues with application troubleshoot and get resolution in a timely manner

Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.

Follows appropriate change control process at all times

Responsible to complete tasks and associated documentation within committed timeframes and effectively communicate across teams and all levels of management.

Lead technical analysis discussions deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.

Develops maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.

Receives necessary information and training of applications during the implementation of new solutions upgrades fixes.

Leads product release management functions which may include developing test plans perform test plans facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.

Participates in estimating and resource planning for highly complex or enterprisewide solutions.

Provides guidance and training and problemsolving assistance to other team members and operational support teams.

Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience. Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.

Work with Program Area System Owners to learn their business functions and needs.

Provide system user support.

Assist staff in resolving systemrelated problems.

Assist with System user account permissions and security.

Provide and assist with system user training when onboarding new staff as well as individual training.

Attend and provide program area support during scheduled EHR events as needed.

Create and maintain supporting system and training documentation.

Maintain SharePoint content associated with system collaboration sites.

Document and create technical reports by collecting analyzing and summarizing information and trends as well as system effectiveness.

Monitor and Identify system data quality issues and work to improve data accuracy.

Reviews and monitoring usage reports.

Assist with the system software life cycle process.

Coordinate and assist with system testing and production validation.

Work with Program Area and IT to present key information for improvements.

Maintain system protocols by writing and updating procedures.

Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management designation of data as to criticality confidentiality and protection. (NIST 80053 FISMA SC InfoSec Requirements etc.).

The candidates will work closely with the Assigned Section Manager to identify prioritize and schedule workload and implementation to IT standards and procedures. The candidates will work closely with customer and subject matter experts for the configuration testing validation implementation and support of the EHR. The candidates will work with customer to define design and implement custom reports within the EHR including but not limited to using Cerner CCL.

This will also include compliance to DHEC security policy / procedures as well as integrating systems when possible to streamline staff workflows user security and data correction.

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.

Module support of the project.

DHEC will require that selected personnel sign the DHEC confidentially agreement and / or Business Associate (BA) agreement if applicable. All web services must be secure.

DHEC will not accept any offers including an uplift charge. The rate paid per consultant must not exceed the established maximum rate.

Follow agency IT Standards policies and procedures to include documentation.

All source code (compiled and uncompiled) will become the sole property of the South Carolina Department of Health and Environmental Control. Any source code data product or functionality resulting from this SOW or previously owned / developed by DHEC will remain the sole property of DHEC and is not to be incorporated into the core product of any vendors application. Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DHEC.

Payment Schedule :

All timesheets shall be entered and approved weekly and invoices will be submitted and paid monthly. The State will not pay any extra costs (i.e. Travel employee benefits insurance room and board etc.) for temporary employees under this contract.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

1. At least 3 years of IT Healthcare Systems Application Support Build

2. Knowledge of Information Technology Field best practices organization and operations.

3. Systems Analyst.

4. Verbal Communication skills Written Communication skills Interpersonal Skills.

5. Customer service skills Online training and user support.

6. MS Office (Word Excel PowerPoint Visio) MS Outlook MS Sharepoint.

7. Experience in systems analysis and information technology Compile Reports.

8. Flexible and easily adapts to changing priorities.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

1. Powerchart Build Powerforms Orders Medication Build Message Center ESH Build

2. Revenue Cycle Application Build

3. Immunization Registry Build and workflow

4. Cerner ARLN Lab Orders

5. Cerner Work Queue Manager (WQM)

6. Cerner Report Request and Discern Reporting Portal Remote report Distribution

7. Cerner Bedrock for Mpages

8. Other Cerner Build tools as applicable

REQUIRED EDUCATION : Bachelors degree or higher in computer science information systems public health environmental science or five years of related experience.

Additional Sills : These are preferred : 1. Powerchart Build Powerforms Orders Medication Build Message Center ESH Build2. Revenue Cycle Application Build3. Immunization Registry Build and workflow4. Cerner ARLN Lab Orders5. Cerner Work Queue Manager (WQM)6. Cerner Report Request and Discern Reporting Portal Remote report Distribution7. Cerner Bedrock for Mpages8. Other Cerner Build tools as applicable

Skills : Category

Name

Required

Importance

Level

Last Used

Experience

Administrative

Interpersonal Skills

Intermediate

Currently Using

4 6 Years

Administrative

Verbal Communication Skills

Advanced

Currently Using

4 6 Years

Administrative

Written Communication Skills

Advanced

Currently Using

4 6 Years

Administrative

Compile Reports

Advanced

Currently Using

2 4 Years

Education

online training and user support

Advanced

Currently Using

4 6 Years

Miscellaneous

Customer service skills

Advanced

Currently Using

6 Years

Miscellaneous

KNOWLEDGE OF INFORMATION TECHNOLOGY FIELD BEST PRACTICES ORGANIZATION AND OPERATIONS

Advanced

Currently Using

4 6 Years

Miscellaneous

Flexible and easily adapts to changing priorities

Advanced

Currently Using

4 6 Years

MMIS Medicaid Management Informaiton System

IT Healthcare Systems

Expert

Currently Using

4 6 Years

Packaged Applications

Application Support

Expert

Currently Using

6 Years

Packaged Applications

MS Office (Word Excel PowerPoint Visio)

Advanced

Currently Using

4 6 Years

Specialties

Systems Analyst

Advanced

Currently Using

4 6 Years

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1